SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great product and fast shipping
Product received ok, I still don't use it, I get well wrapped and if damage to the packaging
Delivery fast, corresponds to the description, after installation I will complement the review
Came the pads very quickly! On quality I will complement the review later! At first glance, all the norms!
It came quickly, two weeks, everything is fine
The product for the price is OK
Crosses are too big, and sneakers rub, now it's normal. They went for less than a month
Thought they would be smaller, and these pleased. In the sneakers is the most. Dense. Close wipe on the heels :)). True, the quality is at altitude. Advise. The store is good.
the 10mm patch is thick enough to protect the heel from hard/new shoes or to fill the gap when your shoes are too big. even though it is only a 10mm cushion patch, it still means it will not work for shoes that are already tight. please keep that in mind. my boots were a little too big and too hard, so for me it worked out great. cushion part is 6,5cm in width and 4,4cm in height. the smallest size you can cut it to is 3,4cm in width and 4,4cm in height. for my ankle boots i did not need to cut them. received them in the Netherlands in 13 days.
Very useful I'll see if over time it doesn't take off easy and its durability
Tal cual el anuncio, llevan un adhesivo por detras para pegarlo
Product compatible with description listing
The order has received. delivery is fast, corresponds to the description. ordered the first time has not yet tried, but look good. thanks to the store! I recommend
Product excellent. Strong adhesive, cushion cozy
I like the way you have to put in your shoes. Thank you so much for the shipment so quickly.
Long szukałam something to stick on the heel my old shoe with Nike which have them przedarte and wystawał hard plastic which the wbijał. Znalazłam these stickers, przykleiłam them and again I can walk in my favorite boots recommend. If it has perfect shoe size is recommend take 0.5cm and if the have bigger shoes is 1cm, I miałam larger wzięłam 1cm and now are in perfect size
I confirm they are the same as the images. Reliable store
They look great, I don't wear them yet because it's still cold for an Oxford shoe
Дійшли до Львова за 4 тижні. Прийшла смс з Укрпошти. Брала для мокасин, ще не використовувала. На вигляд нормальні. Не знаю, як будуть триматись.
They look good quality. I don't put them in the shoes yet.
All kind recommend!!!
Super fast shipping to Chile, I placed the order 14/10 and arrived 26/10. Seller immediately shipping my product, they are equal to description.
The product is as per your description and your shipment very fast purchase made 11/11
Fast shipping thanks best store⭐️⭐️⭐️⭐️⭐️
Thin and almost not felt when worn, cool
прикольная штука, я доволен
Пяточки хорошие, но толстенький. Их можно использовать, если у вас обувь сильно свободная, а так они почти размер убирают. Приклеились хорошо, носить удобно, отличный способ починить за дёшево обувь.
recomend the store. i like the quality.
neproboval jesto. potom dabalju komentarij. bribilo ochenj bistro.
As in the description of the goods, the delivery is fast.
I have not used it yet, but I think it will help with a big size problem of shoes
Выглядит и сделано хорошо. В работе не пробовал. Упаковоно хорошо. Шло около месяца до Санкт Петербурга.
Very well entered and glued into boots, I recommend, the goods are satisfied
Great. Thanks!
se ve bien material.... entrega rápida
Good, I włożyłem shoe insoles snikersow, for newbalansow because was loosely. Now better because heel don't PETA.
Duge is good and iakisna rić, bitten for forsiv, all of them are pinched-easily can see the winter. The gluing is easy and smooth. I took one by 5mm InChI by 10mm. The salesman called in schvidko.
Delivery just instant goods corresponds to the description of many thanks to the store
Thank you all super and very fast delivery
nice
Good quality
good
Good quality. Fast arrival.
Super The sprawują shoes not obcierają, super.
Great made soft and comfortable zapiętek. Recommend
good
Very good adhesive base. On the back itself there is a marking for trimming by size (height, width)
I have a little peeled off. If that then super glue glue
Good quality!
Perfect item and complies with the description. Applies perfectly. Quality and resistant materials. Fast shipping. Seller at the top. Thank you.
Exactly like in the description, neatly packed... The parcel came quickly, with tracking .. Seller clever
it looks okay.
It came in a month. Came several small bags in one parcel soft and comfortable
Perfekt hällt und sieht super aus!
All as in the description.
Good quality, thick and nice foam. To see in time if it does not take off. I recommend
This is a very cool thing. They saved mine except who wanted to throw out!!! but in time I saw this thing and decided to risk it. One thing is not clear people wrote in the set there is everything necessary for repair, but I received only latks) but this is a really good thing! my recommendations. For how long will be held I do not know but for a couple of hours I went in crosses all the rules. Came to the new post of the national team parcel 3 weeks after the order. I did not communicate with the store.
A little too big for my sneakers. I'll cut it from below. In the rest it looks great, there is no excess smell
Correspond to the description, took for women's shoes, an excellent outlet, when the shoes are slightly too big and there are calluses. Shipping free 3 weeks, $0,75, recommend the goods
Well, smooth I'm fast. Wait. It's fine in my shoes.
Description corresponds. It came quickly in the national team parcel.
Looks as described. Feels good.
Super, delivery 2 weeks, until in fact tried, but I think they will hold on perfectly
good
Quite large, we will test
I recommend, I haven't tried it but I will these days !!! Beautiful!!! It arrived quickly !!!
With the store did not communicate, the goods arrived intact. I haven't used it yet.
Very soft
Хорошая штука, нормально клеется. Очень приятная на ощупь. Наконец-то туфли перестанут тереть
Buen producto, el envío fue rápido llego en tiempo y forma, gracias. CDMX
Recibido en 19 días en España. Corresponden con la descripción. Son bastante rígidas. Aprox 3mm de espesor. Veremos que duran las salchipapas . La cola es cinta doble cara de papel. Para el talón puede que se muevan. Las pruebo para ir a caminar y os cuento.
Quality, very voluminous, rather like a shoe lining is not in size) delivery in 3 weeks
Super fast very well thank you very much I highly recommend this store excellent quality
Exacto a la descripción, se ven buenas, ahora falta probarlo. Ha llegado en 20 días desde que hice el pedido.
На вид вроде хорошие, но еще не тестила. Сзади должны клеится к обуви, не знаю насколько долго это продержится
2 podpyatnik in the zip-lock package. To glue, remove the paper layer on the back.
The product is exactly as expected. I don't have try it. Hope it works. Thank you dear store
They came to perfection and it's as described, it has an adhesive part so that it can stick well to the shoe and the front part is padded. Shipping came before agreed, I recommend the store
The adhesive layer on the bends keeps badly. The lining itself is tough-it seeks to take the original smooth form. If you glue not on bends, but on a straight plane, then norms. How long will last-it's not clear yet. Accordingly, you need to use it neatly, so as not to bend strongly and not hook-do not unglue.
Отправили быстро. Упаковка хорошая. Внешне сделаны прилично. Двусторонний скотч хороший. Легко сгибаются посередине - есть выемка.
Well has arrived.
La descripción es exacta.... Llego muy rápido.... Se nota buen producto
Exactly as advertised, soft and squishy
Good material and size, arrived in good time
The goods as in the description. Fast shipping. Thank you very much.
Thick, but soft. I think they'll perform their function. Good product.
Пришли быстро, как на картинке.
The parcel arrived very quickly... in Ukraine two weeks from the date of payment. 10mm large for women's shoes... it was necessary to take 5mm .. the goods are good
Arrived quickly, conform to the description, sticks well, perfect dimension for puma Basketball
Pretty rigid and are not nice for heel, but reduce shoe. Not narzekam, because the price is OK
Fast delivery, to Moscow 10 days. Until I put it, to the touch full, with a gluing layer
I think they'll help me. Thank you very much store
Delivery of goods 20 days. Fully correspond to the description. Self-adhesive. Let's see how long it will last on shoes.
ниче такие заплатки. скотч вроде бы хороший, приклеились и держаться хорошо. посмотрим как будут вести себя при носке. ноге не мешает.
Good quality arrive fast to Spain
Excellent product, I would buy again, I recommend.
super delivery and good product. store recommended
Quality is good. Delivered fast Not yet tested
Approached perfectly, took 10mm, large enough, soft, the leg does not press, does not rub, it came a week after the order
Corresponds to the description Took large, on boots will be the most Back with sticky layer
С момента заказа до получения Всего за 13 дней. Доставка по территории УкрПочтой. для ремонта пятки просто супер. Закажу ещё.
It came quickly in the national package, I did not try it yet, I think they will help my heels.
The goods received quickly, the store sent the goods quickly. Recommend. Quality norms.
Very comfortable pad, it came quickly. Will order more.
Excelente y llego antes de lo previsto
I did not communicate with the store. Corresponds to the description. Recommend.
Shipping less than two weeks to Spain. Amazing, 15 € cost me the shoemaker who just put a piece of fabric of the same color and didn't do any good. Now I put this product in my shoes and it's like new, the best and cheapest I saw on AliExpress. 100% 100 recommended. Very happy customer
Quality is good, very dense, behind sticks to shoes, keeps well! delivery fast
Отличные запяточники. Оказались великоваты, пришлось подрезать снизу. Приклеились хорошо. Пятка не скользит. Рекомендую. Доставка до Москвы 2 недели.
Got’em, well-packed, glue is hella strong. Funny how easy it is to fix 700€ shoes with a dollar thing :D
van muy bien para que no te roce el calzado por la parte de atrás