SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I really like it
Great lamp. Shines Bright and beautiful. Delivered was in a blown package. Everything is intact. It remains only place to find her: 3
Cool piece) to Siberia in 8 days
Super quality received quickly
The description is accurate, it came perfectly packed, without damage, it works amazingly. Children are delighted!!
Works well although not too big
a1+++++++ Such a Shame that all Ali stores cant be as GOOD as this company
Powered by USB cable and also by batteries. There is a mount to hang on the nails
Excellent neon sign
Super, like on the picture!
Love it!
Good price, no noise, works and looks great.
I am shocked! 5 days to The Netherlands!!! The quality is amazing, you can use on usb or batteries. I want to buy one of this for every room in my home! Is soooo cool! Definitely buying more from this store
Petit
Tight lights, śliczniutki
Beautiful!! Well packed. Arrived super fast, not taxed.
Wonderful! Went 2 weeks, I really like everything) Thanks!
it is ok )
The order made 20 de Abril and I arrived the 28 of the month, it is first time something comes fast haha. The store sent foremost nicely packaging and with a bag to avoid bangs and damage. Ordered 2 lights shaped bat and both work with both batteries as by USB, other than they have very good lighting will (I the snap with the led downlight I have on the ceiling). No doubt will buy from this seller. Many thanks. :)
It's super. After some refinement (removed the cable under the light tape, reinforced the cable with a fishing line, removed the plastic loop for the screw) just a bomb.
Not bad for 10 €, can hang, go with USB for current or battery, see how hard
Good Goods. He came quickly. With long work, uncritical heating is possible!
Very good fast delivery
Very nice and pretty good the finish.
Was snug, parcel arrived ahead of time
Wonderful sign. It has reached, illuminated by USB. Packed store is very good. Thank you very much!
Good value for money.
Conform to photos
Love it. Just like the picture. came fast
It's okay. Got at the cash desk in Pyaterochka Thank you
The star lamp was not working. The cable was twisted.
Super well packed in identical big bubble paper thank you
The goods are reviews. To Ukraine priyshov for the South City.
Great
Beautiful super well Pack
Came the order very quickly, the store did not communicate :) everything is very well packed, there is no damage. Works on Hurray: can both from the outlet, and from the batteries. The wire is not as long as I would like, but if desired, you can hold it on batteries) on the wall yet, but the lamp itself is very light (250 grams).
Great item, I will be buying more soon
Sent on the first day after payment. Packed well, it came in 2 weeks in Vladivostok! Thank you)
Neon is gorgeous! Like in the picture! Everything is super! The store about the rules quickly! I love the goods
The Neons are very cool, but they came without a box and for a gift it doesn't deserve much.
Beautiful, only no fasteners
Possibility to connect with 3 AAA batteries or with USB. White Cable and good construction quality.
Very well packaged and nickel item
beautiful
A beautiful and bright sign plus fast shipping, I recommend the store
The lamp is cool! But, I mixed color. The kid wanted blue, I ordered purple. It seems to him that she is Pink .... In general, both I and the lamp are sent to ignor)))) Works either from 3 AA batteries, or from a network from any charger, which is not included.
Super! (✪ω✪)/For the third time I order, everything comes
Very nice and high quality came for a week
Very fast delivery all dziala dolphin swieci pieknym Blu color recommend
Excellent goods
This is my second order with this store. Perfect!
Looks cool, but this joint bit Floating, came in 11 days in Chuvash Republic, no contact with
so fast shipping, good product
love it came verry quick
Well packaged. Shipped within a reasonable time. Works great; exactly as described.
Topchik) looks like in the picture.
Perfect product for your money! Sent 19 May, it's 3 Jun, Volgograd. And the whole business
Quick and very nice
LED sign perfectly glows in the dark, very beautiful. I recommend to everyone to buy. Delivered goods quickly.
It works, it's in the air protective bag. Powered by USB and can also be penlight batteries. I like the great buy! :)))
Excellent very nice
Very well packaged and bright. Would purchase again
really cool lights.
Shines beautifully, pleasant, not straining eyes with flowers. Packed was fairly reliable. Powered by batteries, batteries or USB. Really standing lamp. Recommend!
I recommend it arrived before time
Just just a seemed...
Beautiful lamp, powered by 3 AA batteries or from USB. Thanks, came weeks for 3
The lamp is worth its money. Of course not beautifully made a shame, but these are trifles
I took on the podarunok clap, Vin at the grip! Not vimikae Teper
Delivered in 11 days. Pretty thing. The store answered quickly. In general, I recommend
Great Aliexpress store, will do business again
It’s so pretty ong it lights up my room so we’ll, it is small but it’s very pretty. Would buy again and keep it not gonna give it away that’s how cute and good it is. I am worried it won’t last like long long because of how thin the wire is but all in all it’s good needs double A batteries and has a cord for the wall
Item as described, works as intended; very happy about shipping speed!
Product dazzling ואסטטי ובדיוק like שתיארו
Well packed. Everything works, the light is not bright, muffled, the color is beautiful. Powered by USB or 3 batteries. There are holes to hang on the wall
Item received quickly. Complies with the description.
Looks Awesome
Came quickly enough, Weeks 2-3. All as in the description, packed perfectly. Would remove one star, because of the uneven glow-one wing comes out brighter, but for such money in general norms, the child likes
Very fast shipping and great product