SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came with two left hands and two right legs apart from that ok...
Product arrived in great condition, in the time it was promised. No broken parts.
Excellent
Thank you very much! Thats the most fast store I ever bought from on aliexpress! Parcel arrived in 10 days! Thats a best record!
padrísimos, super recomendado el producto todavía y el vendedor
Meu filho adorou!
조악한 품질..
One Puuuuuuuuuuuuuuuuuuuunch
muito bom, veio com uma mancha preta no braço nada q um toque de pincel não arrume.
buena calidad del producto, así como buenas condiciones el paquete, debería mejorar un poco más en la seguridad de protección para que se maltrate lo menos posible
피스가 안맞고 사진보다 퀄리티가 떨어지는듯합니다.
La figura no es perfecta (8/10), pero es una increíble oferta calidad-precio tomando en consideración el hecho de que la pieza original cuesta casi 4 veces más. Muy recomendable para todo fanático del manga y del anime. Realmente, me encantó el producto. Muchas gracias.
só a caixa amassou
Got this figure for my son. Great figure, the joints are actually tight. no loose joints at all. However, the color for the extra hands are off.
muito bom pelo preço
This is a great item! The box came crushed. That’s the only problem.
Fast delivery, thought the box was a little bend the but not enough to be a concern, will buy it again.
Muito bom, a entrega foi rápida. Ao vendedor indico o mesmo esta colocando em uma embalagem revestida de bolhas de plástico, pois o mesmo chegou com a caixa amassada ( Não é culpa dele, e sim do nosso serviço de entrega).
Really good!
buena compra solo que llego un poco maltratada la caja
Nice miniature.
Buen producto
fast delivery!
very nice packageing but figure is need to heat up. worthy price
La figura se ve bien, pero se le cae la pintura y las manos que trae no se pueden intercambiar pero al menos se puden conseguir poses muy chulas para colocar en tu estantería.
фигурка была упакована отлично, спасибо.