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Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great figure looks great
Tal cual la imagen y muy bien empaquetado. Encantada con la compra
It's super good packed and it was fast delivered. :) It's a present so I won't open it. :3
The figure is very nice and good quality. In addition, the store is 100% recommended
I'm pretty strict buying things by AliExpress, and I have to say that this store is worth it. Well-achieved product, very well-protected shipping (literally 10 minutes removing xd package protections) and quite good customer service and, in my experience, fast. The safest thing is to buy again. : 3
Of the best figures I 've ever bought around here! The face comes very pretty, perfectly packed and came super fast the truth! I recommend this store.
Great product, came quick also very cheap. The quality is immaculate. The only problem I had was with the strings that connect to the blades, one broke and then other wouldn’t budge.
It is beautifully detailed and didn't come with any noticeable imperfections. A wire did come loose and I have yet to figure out how to put the wires in. I am overall very happy with my purchase. It came in about two weeks since I ordered it. Ordered without the box.
His sword is a little loose in his hand, but i don’t mind. It stays in place for the most part.
The figure is brutal to be a replica, has some poorly painted but unimportant detail. Good Shopping