SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Посылка шла около месяца, но качеством я довольна. Размер отлично подошёл, имеется запах, думаю, со временем выветрится
На ура ^^
Nice
Came in very good condition. Recommend.
Excellent, je recommande.
la taille à l'air d'aller la matière est bien
Too big but recommend. Very cool.
Because of the virus, the parcel took a long time. Slightly more than 2 months. I ordered a complete set: belts, cloak, jacket and skirt. The jacket for height 165 took L. It was great. I'll try to sew it sometime. The cloak was disappointed with the button. We have to redo it. Belts are beautiful, although not everywhere fits perfectly. I have a problem with the big detail on my back. I'll think about what to do. Before ordering, make your measurements and check with the table. I was hollow and eventually got a big jacket
I loved it, just to my size, you just have to look good in the size chart and if it comes right.
I ordered mine a bit too big, I'm 5'6 with a small waist and size small is larger than I thought, so I had to attach extra Velcro. Anyhow, it's very good for my Sasha cosplay!
Quick shipping and the quality is good!
It came in good shape. I asked for 30/04 but it took time for the current situation and it is understandable. It's just as it looks in the picture.
Perfect 1:1
A pesar de que me queda un poco grande, no es algo que no pueda arreglar con una costurera. La calidad es muy buena y el color es igual al de la imagen :) estoy muy conforme con mi compra. El envío fue rápido (3semanas), llegó antes de lo esperado
its good!!!
Parfait pour mon cosplay ! Quoique la taille S est un peu grande pour moi.
A little bit too shiny.
It came very quickly But! Despite the excellent quality, the size of it is a little strange I ordered s, but it's still big. I just measured my parameters, and they exactly match the characteristics I hope I will be able to sew well
Very good
Great quality! I totally recommend this item!
Really good quality but i think That size that I choose for myself is too big :)
I placed an order on SEPT.14.2018, and I received on OCT.1 ,2018.
It’s actually pretty good and I like the product but it’s too big. I took S but it’s not made for women‘s hips.
La qualité est excellente mais pour avoir pris la plus grande taille, la forme de la jupe ne s’adapte pas vraiment à la morphologie même si on essaye de l’ajuster. Mais le produit reste tout de même convenable.
Подошло неплохо. Не знаю как долго продержаться липучки, но товаром довольна. Спасибо что все пришло в срок.
Bien (Pas encore essayé avec un pantalon, car il fait trop chaud )
Perfecto... igual que la foto
size S is a lil big for me but i'm really thin too good quality and fast shipping, thanks !
The product was as described but on me, it was a bit big and the velcro didn't go all the way so ill have to tape it or something ill be posting results on my insta @ chelseshep.cosplay
za duże lol
super
un poco grande pero se puede arreglar cosiendo.
long delivery
Buena calidad precio. Es fantastico. Gracias vendedor
It's a little too wide and covers too much, but if you do it in half it somehow fits. Came super fast, within 2 weeks.
Ótimo produto,vídeo tudo certo.
Excelente
Pack came in about 3 months, all agree with the description
A little small take a size above ^ ^
All perfect, excellent store. 100% recommended
Material is amazing :) - came late but was expected due the pandemic
Todo perfecto, no he tenido ningún problema con el pedido.
Good quality, and didn’t come damaged
Отличная юбка, крепко держится. Пришла быстро. Продавца рекомендую!
Perfecto
All very well a little big for my daughter
its good
taille parfaitement bien, faisant du 39/40 en pantalon, ça me va! correspond à la description, reçue rapidement
ha llegado rapido y el material es bueno