SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coin never came, although the status changed that took, very interesting...
Thank you! Coin metal, quality, up to Astana quickly arrived.
Perfect coins excellent Gurt all no problem delivery fast excellent store take advice good luck in business
How to get your grandfather out 40mil euros, haha you'll see when he finds out this is only worth 1 €, often Mercedes I'm going to buy
Pleasantly felt
Thank you very much!
Thank you. The order came, very satisfied
Delivery to URFO three weeks. The goods are whole, the packing is not very. Coin Fire
Superb metal part, really happy with the result with a plastic case to protect the contents, really satisfied
The order came, all as in the description. The order was made on 22.09.21. From the post office of Russia took 16.10.21 Tomsk. By this time he was there for several days. It was just not a hunt to go to the Post Office.
excelente
I love it very shiny love that it’s in a case I 100% recommend
Nice design. In reality the color is more golden and less yellow than you see in the photo. Very satisfied.
Good product, high quality metal coin, dense and premium material+machining for the price
Very nice ornament. I ordered 11/11. 26/11 arrived. Super fast
Recommend store enjoyed and quality!
Very cool
Excellent came the goods, for 2 weeks as in the photo. It seems that a normal store once the goods are intact. I recommend it in terms of Bitcoin coin!
Thank you, and I recommend, perfect store. The goods arrived well packed and in perfect condition. Product, fits the description. It's good quality, I am satisfied. Delivery to the Czech Republic for 23 days.
good quality
J’adore
All right. All right. Happy with the purchase
Excellent!
All fire. Channel to mail. In the store do not accept))
Unsatisfactory oh ~!
Cool Bitcoin, heavy, figure fire, clear. Delivery fast
С продавцом не общался, доставка в срок. Можно брать.
Perfetto
thank you
Es una moneda hermosa, se ve muy bien.
Good quality! The picture is clear! The paint is durable. Heavy. The size as chips used to be, 1-1,5mm thick.
Rapid shipping. Awesome quality. Very impressed looking at the price of 1.55 US$. Thanks!
Quite large, could be thicker, and otherwise everything is fine
The product corresponds to the description. Come quickly. Was only tracked at key points.
Funny bits. Came quickly to the MSK course at the moment 1 BTC = 2432890 rubles. It's a profit. Ahh, I'm happy!
It came madly fast
very cool!
Excellent Product, good collection, good quality, thank you to the store.
Very good quality large dimension
Sveiki. Aš nusipirkau šį bitkoiną IR Taip JIS atkeliavo. JIS Toks blizgantis. Patariu užsisakyti.
perfect
Right as always. Very good store. Recommended!
Super! Coin secured extra time shipment mega fast
Cool coin
I love this latest version of BTC. It is a lot slimmer and heavier than what I bought many years back. It looks and feels like real coins. The finishing and details is excellent. I would like to collect more of the other coins from this company. Thank you store for the quick delivery.
Turbo Fast delivery! Perfect goods! Immediately again! Many thanks! Thank you!
Beautiful Coin
Толстая монетка мне не понравилась. Подарил
There were coins for almost 2 months. Everything is intact and safe, as in the picture. Thank you very much to the store.
Very beautiful
pretty little thing. Now to sell it for thousands.
Very nice object, delivered under plastic shell. Delivery faster than expected, top!
ben fatta
Coin just space, drove 13 days
Хороший товар. Хорошая штамповка..Продавца рекомендую.
The goods is according to the description
ZBS
Good size, good quality, came in a case, just like the pictures!
Looks 1:1 off like the photo and shipping went considerably faster than specified. Welcome again!
Well packed
Good quality and completion. To give away friends has very good feelings.
To whom bitcoin?)
Super fast delivery! Very good quality. My first bit(;
Just like the picture
Everything is fine, comes quickly, track tracked. Ordered 2 times, everything is clear! Recommend!!!
All as described .. it came in one parcel and very quickly.
Thank you. Shipping fast. The quality is excellent. Seller recommend. Only positive emotions.
Super
Very fast delivery, the quality of the coin for its money is super, perfect as a symbol gift or souvenir.
Coins of fine quality, in a plastic protective box, no scratches or dust. the store of 5 stars for quality
Fully corresponds to the description. All is well.
Super bine arata
Thank you, great souvenir. Description 100% exact. To the store a separate respect is what quickly sent!
They are heavy and looks real. Great package. Thank you :)
Funny souvenir. Very good for connoisseurs of coins. Made qualitatively. Seller recommend!!!
Cool
It even arrived before the specified time. Everything is whole, beautiful, in a plastic case, the guy is happy
Allready good article looks neat looking and well packed and quickly received Why can other companies this not?
Coins are cool. Great gift! True, until I realized how to open a box.
Here I am and Bitcoin... 60,000 bucks worth...
Love it. Looks truely "real" ;)
I ordered on 13/11/21 they arrived 2/12/21 very happy with item, will buy from this store again!
They look very worthy, beautiful souvenirs, and most importantly came to Sochi in 4 days, thank you to the store Recommend
All perfect product. Which the first time I got courier charging I don't know that from customs, and I returned it because I didn't have any description of any extra payment when I bought it, and I saw that the next day they left it to me at no extra cost that actually exceeded 4 times the cost of the product, That I wasn't willing to pay for it, except I would have been informed when ordering. So I didn't just square how some people intended to charge me more and the other company left it to me at no cost. I just leave it as a warning. Which obviously the supplier has nothing to do with it, is the delivery company.
thanks!
Som spokojný
Very well done. Tyazholenkaya such, in the hand lies pleasantly.
It came in 3 weeks, thank you, cool thing
Very well packaged, the well-defined details.
Good quality. Thank you!
Very Good Quality! Good Seller FAST shipping to Poland, but in poland post ist shity..
Cheery coin. Large box for long
Very quickly came, did not expect thank you
Good quality, each coin in a plastic box, normal shipping price, not like the rest of the picarasov, which for each coin, the price of delivery is 2 times. Recommend!
Great products and quality. Ships fast. Seller has great customer service. I highly recommend this store and their products and will order more.
Good and I recommend buying
Excellent product and arrived very fast.
All soup came fast
Order arrived in about 3 weeks, good quality, no damage, trusted store.Thank you!
Very good Actually Bitcoin Real Thank you
The goods came. Quality 5 stars. Tokens are beautiful, in a plastic shell. Magnetic. I'm happy with the purchase. Thank you. Bitcoin has always grown in price for many years. These tokens are a symbol of the new money of all mankind on Earth.
получил визуально выглядит качественно монеты пришли в капсулах
Very nice coin, especially for the price
My dog got the package and shattered it. But the coin survived perfectly. Approved.
Fast sueer shipping. It's just like in the picture, perfect
Coin-Super, the son was very pleased, made very high quality
Good!!
Excellent copies!, store good for everyone I recommend
Ara només em remains to see if any i mossèn in purchase això a preu de mercat digital.
Invest in riple, bought for Prikola, all super, I recommend and the store.
The goods came quickly. To Ukraine (Odessa) arrived in 15 days) quality is very good, metal coin, packed in a plastic container. Everything came whole, not one crack. The coins themselves, were packed in pupyrku. Thank you store. I will close more)))
It's okay. Even weary. Finally. I received, and then there were two attempts from other stores to order, then I never waited. And here everything is fine!
Amazing quality, 200% recomended
Super. Fast shipping.