SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sounds like a bird. My cats love this toy!!
Received with two extra mini balls and stickers. The ball works, looks as described. My cat was afraid of it for several days, but now she plays with it without issues.
perfecto, suena cuando se mueve y venía con pila.
Porchi on 17.07.2021-received in bggaria (gr. Varna) at 12.07.2021 Feel when printed on the package, coteto show interest in the game! Thanks to the store and selling for the package delivery!
To Lithuania 3 weeks. Thank you. Thanks for the gifts. Seller recommend. Koteyke liked 2 small balls
Прислали дополнительные валики и стикеры, кошка довольна, играется. Думала правда что он сам катается, но не настолько продвинутая технология) издаёт звук при игре, кошка реагирует. Может быть тяжеловат для мелких кошек.
Cat really liked it) at first I looked at it for a long time, what is it? Then began to play)) tweeting quietly, not obsessive. Richard always hides his favorite toys, here's the ball playing somewhere hidden)) will want to play, will find and bring)) he's got a dog A talking
The order is satisfied. The ball of dried wool, makes a pleasant, not loud sound. Delivery took 25 days to UK. Together with the order, the store sent gifts. Thank you, very nice! Recommend.
The toy is wonderful! First time my kitten likes one of the toys I buy from her. The description of the item is exact to which I received and also the store sent some gifts! There's nothing better than getting a gift next to your purchase. So far has been my best experience on aliexpress. The seller is simply the best!
He arrived after a long wait but my cat is enjoying it
The toy is a cool cat like satisfied.
Very nice, it sounds when my cat moves it and it's good stuff. I thank the store for the small gifts he included
Отличная игрушка ,пришла в срок,много подарочков от продавца,котик доволен и не расстаётся с ней ,рекомендую продавца и товар
Stress Ball nice ćwierka when the toczy. Shipping to Poland in 2 wks
This is the second one, the first one was pink, but it's lost somewhere) the ball itself does not roll anywhere, it only makes sounds when you touch it, well, I. Drives it with pleasure! Batteries as if not for replacement, but I opened the previous and it seems the batteries can be replaced, in the middle of the ball is a plastic circle, it is easy to grab and pull and Clearly I will order more!
Cool toy, the store put two small balls and stickers, so cute
i love how my cat play with this toys. thank you my store. i really recomand it
Thank you to the store, to buy a bunch of gifts. The cat is happy. The ball is tweeting, light, no additional noise, so the cat is not afraid. I recommend (sorry video can not be laid out). Delivery was almost a month to Ukraine
So a cool toy! Many thanks! Mega fast delivery.
Packed in a paper bag with a navel. Put stickers and a couple of soft balls, I think the cat will deal with them. Everything is in order, without defects
Great product! I brought this for a friend's cat and didn't get the chance to try it out. Thanks for the presents! ❤️❤️❤️
A very good ball. the cat plays, the ball produces bird trills. You can safely buy
The toy is cool, the cat is one-year-old for 30 minutes chasing her around the house. Also pleased with gifts from the store. Fast delivery, track tracking throughout the way.
The cat smells from this toy! drives her all over the apartment!
llegó antes de lo presupuestado, estoy muy feliz
Until the cat is not interested, the ball itself does not roll, makes when touching the sounds of birds. We'll see if we can play later. thanks to the store for the quality goods. The seller is good!
The ball really liked! The quality is excellent, the cat is comfortable to grab, but also strong enough, creaks very cute. The store sent quickly, it came also quickly, put the gift: two balls and stickers, thank you very much, really liked, cat all the toys really liked! One of the most successful purchases for a cat, I will order more!
The order arrived in good condition. The store sent a Offer .. My Reine loved .. Recommend seller
The ball is cool, cats were first afraid but then began to chase around the box came crumpled but the ball was a little more than a month old, not too loud as a Phon.
Pleasant not very loud sound. The kitten is interesting. As a gift, the store put 2 soft balls, the cat is delighted with small balls. The ball with the sound did not immediately work, I wanted to see how the batteries changed, pushed out a plastic thing from which the sound goes and the ball earned. I did not get to the batteries.
Llegó en muy buenas condiciones, llegó un poquito golpeada la caja nada de que preocuparse, muy bonita hace sonido al gatito le gustó le puedes poner catnip y eso ayuda mucho, gran producto gracias por los stickers se repetirá la compra
Worth it for my cat is silly kkkk and was afraid
Батарейки в комплекте, сразу дала кошке поиграть - она в восторге. Звук приятный, шарик реально работает
Very exact, the ball sounds like being agitated, it's perfect taste
I order it for the second time. Blacksmith louder than a frog (blue)
The toy is cool, the cat is playing. Put cute stickers, thanks!)
Mens, even as a space, click to buy Er tea piece cat toy supplies is ㅋ ㅋ Inside the Kat 닢 also can put the same one Dry battery must be stroked look sound smaller house oh Kat 닢 is included
Very interesting toy) cats beckon sound from her. The store put the gift stickers and soft balls
He's arrived sooner than expected, and even arrived with gifts. The only thing came in the box folded by the shipment. But everything is fine. My cats love it.❤️
Thank you. my cat really likes it, plays. The toy makes sounds. Case for glasses for comparison.
Very fluffy
Box przyjechało crushed, ball also is slightly odkształciła but still works and seems sounds :) Seller joined gratisy-sticker kotkami plus two small balls/pompoms. My cat loves them Thank You❤❤❤
Good ball. As a gift, two soft balls and a sticker. Thank you store! But my kitty is afraid and hiding from the toy.
Fun Ball that makes animal noises. Cats like it! Nice package and stickers. Fast shipping! Thank you
It's super! Bring the ball that projects sound when it moves, two smaller fluffy balls (no sound) and some cute kitty stickers! I'm delighted, I recommend!
It came before the predicted date. Very accurate the product. Thanks to the store for the present that sent me.
Little and pretty and a short sound so it doesn't bother, it's great and he loved it. Thanks for the little gifts and stickers.
Ball diishov to Kieva for 25 days. Kitzya Poki shcho Yogo just Griz))). I'm wearing a show window. The sound of the memory is a twitterhouse of birds. The ball came with two little balls and three stickers. Selling it is recommended to use the tool to turn the svidko.
It's a class! For the gift special thanks! Recommend
My cat loves it. I ordered the rose, which has a very soft birdie sound. I think I did good, because every time he moves, it sounds, I don't know the one that sounds like a frog. It took only 15 days to arrive. The store also put little gift in the box a few pom poms for the kitten and some stickers.
Product arrived right and very fast, my kittens loved. The gifts TB. The green ball has Sound Frog sound low, not bother. Recommend. Great store. No charge.
Пришел в коробочке, плюс два маленьких войлочных шарика и три наклеечки - это приятно. Сам мячик немного не ровный, не круглый, катать не удобно, но кошке он понравился)))
Great product, came with polka dot simple toast, my cats liked. The noise to move is exactly like the birds, and this pin is to remove and put catnip. Arrived fast for SP and not taxed.
отличные игрушки, поют птички, только кошка не соображает))) быстро доставили
The parcel arrived quickly, securely packed. The toy fully corresponds to the description and image on the site. My cats like it, it does not sound loud, pleasant sounds of nature when the toy moves. Sounds a few. Moreover, the store put a couple of gifts in the parcel-very nice. I'm happy with the purchase, I recommend this store. Thank you seller! In fact, it is very pleasant that you can order from China such a cool purchase at such an acceptable price: we in Russia, such a toy would cost 3 times more. It's great that there is such a trading platform as AliExpress
The cat liked, took and played, thank you to the store for a good product and gifts
очень забавная игрушка, из 3х кошек она понравилась только одной, играла кошка с увлечением. продавец добавил подарок. спасибо.
Очень понравилась игрушка,на ощупь,как мягкий валенок,звук тихий,не мешает,кошки сразу стали играть.Спасибо продавцу за супер быструю отправку и спасибо за подарочек (два мягких шарика),продавца и товар рекомендую.
Funny ball, cats have been rated)) when playing then it makes sounds, they like it. the store put a few gifts, which can not but please! Thank you. I recommend the seller!
Got a toy for a cat, he liked playing immediately. The store put even gifts, very nice! Thank you.
шарик соответствует описанию. звуки издает, чередуются. кошкам понравился. в первый день почти разобрали по частям. доставка 16 дней до СПб, отслеживается
The store is super! Delivery fast, packed all great, track tracked. Put the gifts, so cute! Thank you very much!
My dog loves this golf ball. Recommend not only for cat
As you can see in the ad. I hope my kittens like it. And a detail from the store the other two balls and stickers! Fast suuuper shipping
The purchase came in three weeks at N. Novgorod. toy works. Produces 2 Frog sound when touching. The cat is interesting, playing. How to change the battery is not yet clear. And at night it is better to take as a gift put 2 pompoms for a cat and 3 stickers for the owner))
Thank you to the store for the service! For the gift very nice! The ball of the cat really liked. Surprised that the ball makes three different sounds of one animal. The size is excellent.
The toy is very good, though it's a little flattened, makes sounds, I liked my cat. The store put another small two balls and stickers three pieces for this he Many thanks, the cat liked them.
The ball size is normal cm 5-6 no more. The store put in extra small soft balls two and stickers three pieces. But it seems to me better as a gift to put their meat or valeryanku it would be super from the seller. Thank you very much that it works quits quietly almost can not be heard and just so the cat with it is not interesting only if this kitten then can play...
It's very nice, it sounds great and loved my gatto and they sent me a gift, thanks
So cute. It's a bit small but really good. My two Cats (and even I and my boyfriend ) enjoy a lot to play ❤️
Cool Sound toy. Cats immediately interested, now the main thing to hide for the night)
Прикольный мячик,издает звук чирикающих птичек при ударе,продавец положил ещё подарочки,спасибо.
I got the Order. All is well. I recommend the dealer. Thank you.
Arrived right and within, found that the product was bigger.
A cool ball, also with a ball in the box were 2 balls smaller and stickers). The cat is pleased, runs the ball all over the apartment) the parcel came very quickly in 11 days.
Хороший мячик. Чирикает, когда с ним играют. Продавец положил подарочки, спасибо))
The goods came quickly. Corresponds to the description. But my cat why does not want to play with this ball))
my car loves it
I loved it. Nice the product, just like the description, arrived at the month of order. The store accompanied the order with gifts from 03 stickers and 2 small balls. Very happy with the order, I recommend the seller and will buy again.
Got the ball. Singing Birds is perfect The store as a gift put stickers and 2 soft little balls By the way, the gift balls of the cat liked more. She is delighted with them
I'm happy with this toy even more than a cat, a very cheerful thing)
Excellent Product my cat loved it! It has the sound of birds and emits at least 3 different s sound every time the cat takes it or when he pushes the ball with his sideburns! It took exactly 15 days to get to my house and the store was very kind to send us in addition to the interactive ball two smaller soft balls and kitten stickers. Happy with the products and my happiest Ozzy yet.
Got a toy for a kitten 29.09., ordered 09.09 .. Came in a consolidated parcel with other orders for the kitten. Ball with the sound of tweeting birds. Everything works. How much I do not know. Thank you very much to the store for putting more gifts for him. Two soft balls and stickers with the image of a kitten. Very nice bonus. Seller recommend.
супер.все очень довольны и собаки и коты.спасибо за подарочкиспасибо
Very well packaged and exactly as described. My cats are interested, the kitten pays more interest to it.
Very good balls, cats appreciated and happy to play. Yellow as a cricket, very nice sound. Pink is still in stock. Yellow took Eva, I like it, it is solid, keeps the shape, and it is less clinging to wool. Pink woolen, it is soft. The store is good, quickly sent and the parcel also came quickly. Thank you to the store for the gifts, two small fluffy balls and stickers. Then I'll buy some balls,
It's wonderful, my cat loves it. Additional included some small balls and some very beautiful stickers, I charm! Excellent store
отличный "войлочный" шарик издающий звуки при постукивании по нему. в подарок продавец положил 2 маленьких простых мягких шарика и 2 наклеечки с котиками))
It seemed to me that interactive-it means it itself is rolling. But no. Only tweets when moving. Cats did not really like it-it's too big for them. But sounds respond. It is not clear how to change batteries! As a gift put two simple balls and three stickers.
Thing. Aesthetic. Tightening. Not boring. The main Plus: very not obsessive tweeting
Кот увлечён, до Москвы 2.5 недели вместе с другими посылками. Спасибо!
Excellent Toy interested immediately my cat)) thanks to the store a very decent store
Everything got, everything is super
An excellent ball for a cat, as a gift put two more small and two stickers.
Cool toy) as a gift put stickers and two pompoms) Kitty liked the sounds of birds
The toy is interesting, quits when you sing. To the store Thank you very much for the gifts! Cat gifts liked more than the toy itself. He busted the first ball, ran and took the second one. With the toy itself played less. I definitely recommend to buy.
Perfect condition and super fast, even sent a beautiful stickers, loved… my cat will love toys
Very good toy, my cat is difficult but he immediately played a little with before taking it as a blanket>
A cool ball with the sound of birds, though the cat on it is exactly)))
Everything is super. I'm going to give my uncle a podarunki! Delivery Ukrposhta 25 dnev
Delivery to Kiev for almost a month, took in the mail. I haven't tried it yet. The store put a generous compliment.
Cat satisfied.
My cat doesn't care what I buy her, but it's already my problems. The goods is wonderful, the store put the gifts
Excellent Toy, cool))
Very good, thank you to the store for the gifts
Two small balls came as a gift. The ball works, the cat likes it. The order came quickly.
очень прикольная игрушка! коту ещё не давала. издает звуки насекомых.
It arrived in perfect condition, fast in a package of various items, making it more comfortable, practical and gives me confidence. My cat enjoys playing with the ball, likes it and makes it feel good. In the pictures, he has it between his legs. It has a small gift detail, thank you store for the kindness. It is recommended.
Delivery went to Kazakhstan 12 days, quite quickly. Not a bad ball, makes sounds when interacting. Funny. The store put in the kit 3 stickers and two small balls, for which my gratitude. Rahmet.
Пришёл не шарик а овал) Продавец положил подарки, 2 шарика маленьких и наклейки. Кошке нравится, звук очень приятный от мячика
Everything is fine. Excellent. Cool stickers. Cool balls. The ball itself with batteries. And birds sing. The cat is not interested yet, but I think it's not for a long time. In any case, I think I will order more
Shipped quickly, as described. Ball makes various cricket noises when touched, the cat is happy. Seller also included some pom poms (which the cat enjoyed) and cat stickers (which I enjoyed). 10/10 recommend
Very fast delivery, good quality and there were some extra's in the package for our kitty, he was very happy with it, so very nice! thank you for the good service
Zamówiłam 16.06 and has come 2.08. Ultra long szła. Worth the wait. My Kicia raging for it :-) I think that zamówie another.
Игрушка мягкая, все работает, коту нравится)) в подарок положили наклейки и пару милых мячиков котейке)))
Игрушка приехала вовремя, действительно квакает. Коту нравится, играет с удовольствием. Также продавец положил в посылку два маленьких мячика и три наклейки с котиками, за что отдельное спасибо :)
Everything is wonderful, thank you, more gifts put!
Товаром довольны! Заказывал 11.11. пришло 6.12 Фото и описание соответствует действительности. Работает, без запаха и брака. Спасибо за подарки ) Продавца и товар рекомендую!
Игрушка забавная, издаёт милые звуки, но коты пока не поняли, что с этим делать) продавец положил подарок ^^
Cool toy! Cat is delighted)) does not cast from it) for the stickers balls special thanks)
Super cute, Birdies Sing in roll, works
Кот в восторге от игрушки, однозначно рекомендую за такие деньги! Пришёл заказ за 13 дней.
came in 3 weeks to Serbia. packed safely. the product is as described, wool covering, bird sound starts when touched or thrown. sound is actually not irritating but quite pleasant. the store is great, they put a few gifts (2 small balls, and stickers) and it made me even happier when I unpacked the package. my cat loves it all, it was very interesting for her and was not afraid at all. she even likes small balls maybe more than the big one, it is easier for her to carry it
cheap and simple ball. make sounds when shaken, but seems like it isn't rechargeable.
Thank you very much to the store for toys and gifts!!! Very nice)) the cat will be happy with the seller I recommend! The parcel came in perfect condition.
Thank you for the ball, I liked the cats. Pleasant quiet Twitter birds. Rastrezali quickly, but still alive)
Excellent Toy, the singing of birds is very clean and pleasant. The store put stickers))
Great game. The cat is playing. And very cool gifts
The cat was very intrigued))) he liked the sound of birds. Thanks for the gifts!))
Came quickly from 11.11. Description exact. The sound of Ari schvelenia's frogs. Seals liked it.
The goods sent very fast. I liked the ball, just a real bird Twitter. But cats did not impress something))) may still interest...
Very nice ball, but the cat has not yet appreciated. The store still put two small balls as a gift, such a cat loves)
Cute ball, cats appreciated and even a little fight because of him
Very fast and very beautiful, won stickers store, thanks for caring
It came to Moscow in 3 weeks. In the kit there were 3 stickers and 2 fluffy balls. Thank you
Заказ пришел за 3 недели. С продавцом не общались. Продавец положил подарки, что очень мило и приятно. Игрушка очень понравилась кошке и из приятного материала. Обязательно буду заказывать у этого продавца игрушки.
looks good. Cat is already chasing it around the house. let's see how long it lasts! quick delivery.
I bought some weeks ago these Ball yellow EVA material, my female cat named Morgana because I like her play when it is at home with us. Is a small ball equal to as you see in the picture, is very soft and contains inside of small bottoncino batteries to make them emit sounds. In fact comes equipped with a small tongue that once removed, when our cat beat the ball with paw, it begins to issue of pour (which in my case are 3 kinds of verses of crickets). The only flaw is that often my female cat giocandoci The sends to finish under furniture kitchen and you dirty all but can be clean maybe with a wet moist avoiding contact with water. It is true that we put a pó more than usual to arrive and don't understand why being a subject so small and safe but I am glad that the store include in the order also other 2 small balls soft plush and stickers :))
Kitty is happy, ordered 11.11 received 2.12. The toy corresponds to the description, odorless, without marriage, quakes when moving. Great!!!
Cool toy. Came in a mint package. But it works. In my opinion, the toy is something processed, as the cat very much sniffed and then began to run around the house like a crazy.