SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A bit small but good quality for the price. Order one size bigger.
Perfect. Order Two carvings more.
185muy cool and it seems that quality nice
fabric not great not usually hoodie fabric and sizing small I ordered xl but probably medium
awesome product!
This quite well, that It is finite Not colgáis plus size because it is big I weight 75 kg and took a XL, had to have taken a m
The fact is that seems more orange But arrives red little, red little!! Very warm and wide, ordered the XL thinking it would be a fair and is a biggie
Put 6 stars
You have to nab a size more, you usually use
Nicely. Looks very soft. Very happy. 100x100 recommended. Good furniture gift
genial y tejido de buena calidad.
Superb quality and Shipping very fast
Right
excellent
The product arrived before the estimated date, it's exactly what I expected, however bear in mind to buy an extra size up, still fits perfectly! Recommended.
Great Seller fantastic item thank you so much..
good size and fast shipping
The fabric is very bad quality
not so good quality
Impeccable
Foremost correct to come fast and it fits well
Something thin fabric, by otherwise fine
Awesome!!!!
Fast and apparently quality nice. Recommend ordering always a size more, close in waist, perfect rest. Recommend store.
Received in 3 weeks certificate mail order. Very happy. Sweatshirt afelpadita. Good quality.
Very nice, it took 20 days to arrive. By inside has litigation, turns out commode and warm. The size is described in the sizing. Recommended.
perfecta
The serigraphy is very bad, without having washout already to off the chest. It is a fine tissue But heated, sorry for the Standard Poor-serigraphy.
I like it, it is soft and looks quality nice for the price you have.
It is beautiful, the patch looks QUALITY, very warm by inside with little hairs, took 21 days to arrive, recommended.
It 'S a little too small, I do 1m80 and I have caught L, j'aurai of take XL
Same with pic
All perfect texture perfect size
how do you wear size L order 2XL. pretty sweatshirt.
Product top! 100% recommended. That if, attentive to the carvings, are slightly small, But equally, Excellent store.
By this price can not ask for much more, But fabric is of low quality, Fluffy.
Recommend.
Fantastic!
Compatible L but size too small take size above
Quality according to price. 188 cm 92 kg XXL perfect Sice.