SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I tried my cheek. Good, the dog stood quietly and turned her tail.
The delivery took a while but worth waiting. Not yet try on my pup so unable to comment about it more. But Happy with the purchase.
Delivered to Kyiv Ukraine in about 1,1 months which is a bit long to Nova poste in combined delivery. Quality is good and colors and design just exactly as on photos. Looks very good, material is good. I. will try later how easy and good it is for washing my cats. Really like the product and recommend it a lot!
perfecto! cumple su función al 100% lo recomiendo
It was dated November 08 and Arrived Today October 15, much earlier, from China to Chile super fast, thanks as the description, the soft pet teeth.
works great so much easier than holding the puppy and getting soap at the same time
I liked it very much it is the same as in the photo it is soft and very practical arrived earlier than expected I recommend this product
muchas gracias lo ocuparé cuando bañé a mi canela
In Ukraine came days for 20. It's like the description. Very soft, we liked it)
I arrive in perfect condition thank you very much looks very good the product
The brush came exactly as in the description. I have not used it yet, but it's pleasant to the touch. Shortcomings two: The first is the smell of rubber is not pleasant, the second is delivery! It was supposed to be like a maximum of 2-3 weeks ago to come, every time the store increased the time.
The product is exact to the description, bristles are very soft and is very comfortable to use, I do the shampoo by diluting it a little with water and that's much better because the outlet holes are not stuck.
Me encanta, y a mi perro también , llego súper rápido menos de dos semanas , lo recomiendo
Norms
Respects perfectly fits the description, are satisfied
Товар соответствует описанию на сайте. С продавцом не общалась.Товар и продавца рекомендую.
Very nice. No smell. Soft. Bigger than I expected. Highly recommend the store.
I loved it.
Good product, aunq will be late to arrive.
The cheek is very soft and pleasant!) I hope my girl will be happy with it!))
Product conform to description and delivery is fast
Hi there! I 've already tried this "sponge" with my dogs and it goes super well. I have a labrador I have trouble getting to my skin with and with this shampoo, it's super easy. I wish I 'd seen it before so I could bathe it well for a while. Also my York is doing well, I 've even softened it up and it has no tangling. My pitbull loved it because as long as I soap her, I massage her soft. Don't miss the chance to buy it. We love it.
Ordered August 26, received September 15. soft rubber bristles., rubber top, everything is rubber. There are three small hole in the middle where the soap comes out.
If it's very practical
exacto a la imagen y se ve comodo
Suavecito
It is very good and equal to how it is in the photo, 10/10
The thing is cool, it came quickly. But it is suitable for washing smooth-haired or short-haired breeds of dogs. When filling the shampoo, pour a little water into it, so it will be better to foam.
I love it, very soft, the color is exactly like the picture
Ottimo
It matches the description. Its use is very nice but you have to note that all the soap you put inside is spent quickly so it is advisable to put just the one you need.
I don't take it yet. Let's hope it works for the purpose.
Thank you, all ok
Everything is whole, very soft cheeks
Accurate to the description. Fast shipping. Seller recommended!
Gracias
Excellent Product, same as description and arrived very fast
as description
The order arrived very quickly and the product is as it looks.
Just like the one in the photo, super practical, I want to try it on my little bitch!
It came super fast and works pretty good. At least I won't leave my nails when I restore my pet's hair
As described
very quick delivery. soft material. the handle is practical for wet use with the detergent. perfect ❤️
It's just as described by the store. It has a very soft touch, seems to work very well.
Super product
Convenient brush for washing your paw to the dog
Good product quality
muy bonito y muy cómodo para bañar a mis peludos!! recomiendo ..me ha gustado mucho .pedido entregado muy rápido ..y en perfectas condiciones
Looks good, practical, lack to try
I loved it. It's very rich to touch.
my dog enjoyed it and I'm happy
For a long-haired cat did not really appreciate-it seems to me, it's easier to wash your hands. Maybe dogs will do better
My pet safe and will be very happy, we will try and think
The quality is good, the lid is tight and does not fall out.
superrr
Милота) Сделано качественно, на ощупь приятно. Запах, конечно, есть, но думаю он вымоется сам собой. К новому году моя собакена будет ещё чище)
Convenient thing, even very comfortable. I liked it, thank you
Cool brush, very satisfied. Corresponds to the description, I recommend.
Muy bueno para los perretes, no daña su pelo ni piel (hablo de pelo corto) y es muy sencillo de usar y muy cómodo.
I really like the material. I thought it was rigid and soft and comfortable. Fast shipping
Came super fast-for a week! Very comfortable thing, villi soft, for long and hard wool is not very suitable. For my short song just right! Recommend!
Perfect, super soft, not tested yet.
Hello dear friend the parcel received thanks to the store for his work 5 stars unequivocally, the operative work of zdid the seller I want to say that the cheek is very cool and I today today Took a shower and a very comfortable washcloth, gently, this silicone is very much hurt good thank the seller for the work done I wish you good health and good luck in the most work Buyers'❣& Middot;
Es mas grande de lo que parece. pero hace su funcion perfectamente.
The product is very good and very fast shipping
un poco pequeño para mi perro pero parece que cumple abra que probar
parfait conforme a la description, pas encore essayé, livraison rapide
I ordered October 8, received November 5, bought several orders. I came a little pompous, but I think it's not critical. Silicone seems too soft to me, I think the shampoo will be useful from all sides when you start washing.) but who knows, in the case until I tried
me encanto es muy suave de echo compre ya dos para mis dos perritos
Everything came safe and sound! To the store Thank you and 5 +
It turned out very convenient. I picked up a little shampoo, added water and easily washed the wool of self-food. Which is usually difficult.
Order shipped 7.09, and 24.09 parcel came to Kazan. The thing is interesting. We'll test.
Good looking, I'll see results
Normal, you can use it. Shampoos inside a lot of moisture. Suitable for large breeds of dogs.
My parcel lost mail. And the dispute was closed, the money was not returned. But the store is so kind-he tried to help find the missing. Since October of the month I have been trying to prove that my bag, which had 13 parcels from different sellers, the Mail has issued incorrectly and the bag has received another person, and I I I do not advise buying in 1 day many parcels even from different sellers! They will be put together in 1 bag and it can be lost, as it happened to me! For 3 parcels returned the money Ali Express, and the other things that cost 10- 20 euros: Goodbye! No money, no parcel!
A escova veio bem embalada e chegou como a foto. Gostei!
Same as description, good material. Fast shipping, 13 days to reach Canary Islands
Llegó en perfecto estado, fiel a la descripción. Buen tamaño y suave al tacto.
It's perfect for our chihuahua, especially to rub etc without hurting you.
Splendid very useful my pets Thank you even the color I like
Super! It came quickly, together with other goods! Today we will try
Soo nice and good quality
Se ve de buena calidad, aún no lo pondré a pruebe pero dejaré comentarios adicionales una vez que lo pruebe.
He has arrived very quickly in less than 2 weeks and I loved it!, it's exactly as described, I was afraid it was rigid but it's soft and flexible material to avoid hurting pets, totally recommended!
Corresponds to the description received before the date
As described, very practical our dog loves it!
I have to try but it's ideal for dogs who don't like to be washed in the face
Great product, free awful
Very good, recommend!
Product is accurate!!! It’s palm size and the brushes on it are very soft and good quality ! Also it’s squeezable and the opening on the top is removable so the shampoo and form with the water so far I’m very happy :)
gran producto, muy agradable al tacto, el material es genial
This beautiful one, I just need to prove it, there I tell you. When I 've tried it.
Very good ningu problem, it is quite soft and soft to touch
I see it very soft, I think it won't be efficient.
Exactly as is the description, easy to use fine,, commend
Super product. Fast shipping
It's the same as the publication and took about two weeks to arrive
It is small, silicone, soft, size suitable for grip. Recommended
Very soft borstelhaartjes Very fast delivered
Duge is good. Shvidko's here. Already tested. The dog bathed with eggs. Зручbut sit in the bar
Lovely product, wonderful store, recommend seller and its store, thank you very much. [kiss]
Thank you kindly store for great product and very fast shipping!
Very good and practical. I like it so much to bathe my pet. Thanks for sending it so fast to chile
Realizado el 16 y entregado el 28, tal cuál a la descripción aún que como se puede ver en un lado está como un poco roto. Es completamente de goma y la tira parece muy frágil con lo cuál siento que se va a dañar, aún no lo pruebo pero por lo visto ya parece que fuera a cumplir bien su función.
Super. Man patīk. Iepakots Labi Bija
Matches the description
Very soft massage brush. Convenient.
Thanks for the fast delivery, I have not tried it yet, but I think ice, I will recommend the store to everyone and the goods too.
Nice
All as in the description, let's see how my cats will swim with him
i didnt try it yet but it looks good quality , love it
Delivery 21 days good product very convenient to clean his pet and the quality of the whole is good quality
super j'avais peur que les pics soient durs pas du tout c'est en silicone parfait pour le chien et un usage facile
קטן, אבל חמוד, מתאים לגורים וכלבים קטנים
Perfectly made up. Practical especially when bathing pets at home. I'm very curious when I use it for the first Perfectly made up. Practical especially when bathing pets at home. I'm very curious when I use it for the first time.
Very nice very soft rubber. Soft Special for my baby kennels
Igual a foto. Vou testar e depois coloco novo comentário.
muy conforme, tal cual lo descrito. llego antes de lo esperado.
ok
Заказ полностью соответствует описанию. Хорошая упаковка и быстрая доставка. Хорошее качество продукции. Рекомендую этого продавца. Большое спасибо!!!
muy lindo, sin malos olores, envío súper rápido. feliz
The parcel in postomat reached quickly, up to 2 weeks, in St. Petersburg. With its function copes. Just came home, immediately washed her cats. Just now the heat is a great occasion to buy out animals, and they are temporarily cooler. It is convenient that I immediately pour the shampoo inside. Partially cuts the wool when Linke.
It came quickly in the area of 2 weeks to Samara, the thing is cool until I tried to wash her dog.
Yay, the messenger's here. To Estonia in less than a month, quite quickly, I'm pretty. The goods came as it should, everything is right, in good order the cheek. I ordered for our dog. Use it on Sunday, check if it is convenient for her to wash the dog. Then if I add a tip. Many thanks, store!!!
Arrived after 10 days! Item looks same as showed on the site. Very well packed. Thank you store :)
Took as a gift, cool
Визуально точно, как помою собаку ей допишу. Покупала лабрадору
Very good product, in three weeks I was already in Chile
I was hoping the little nubs would have been harder but still happy with my purchase
Very soft, like the picture. Still not tested, but looks very good.
It's very small but looks very useful and comfortable
Me encantó. Suave de silicona casi para guagua, buen tamaño y linda. Tiene tapita para poner el shampoo
It came in good condition, well packed, I haven't tried it yet, but it looks good quality :)
I love it, I haven't tried it yet, but it's just like in the picture, a good product to bathe your pet, it's but it works great. The shipment was made very fast just a week to chile. I recommend the store, that responsible and the product is what it is supposed to be. I love it! I 'd really still be shopping with him. Thank you very much!
Not bad, it doesn't come out much product but I guess it's better this way not to waste and not excessive for the dog
Received before two weeks I need to try thank you very much store
My dog likes it! I recommend
The sand is good. Garno Miya I masazhuya.