SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfecto
Génial topisimm merci
Correct description. I use size 41 and I ordered 280mm come fair to me. They are very comfortable soft and warm! The shipment arrived fast!
I have a 42 European and I'm doing just
Very comfortable, they don't deform, I'll buy insurance again
Llego rapidísimo
Muy xulas.. La imagen perfecta
Second time I buy them
Very fast I recommend
Excellent and I arrive fast I recommend
Perfect
Very accomplished, maybe I 'd like them even more if the colors were stronger and not so dull but they're so pretty
Just like the drawing.
Super comfortable and warm, but very fair in size. The 44, 45 is like a 43
Slippers are very cool but small in size. It was a gift and the foot is 27cm. I bought the '28 s and it's small.
The slippers are very good, they are very comfortable, fluffy and warm. I ordered the 270mm ones, which according to your table correspond to a 38 and I got the 40-41 ones. Be careful with the sizes
The image quality is not the same as they described. He loses the color a lot, but they're very comfortable.
Pair of dragon ball z slipper that size 44-45 but which corresponds more to a 42
Good quality, received very quickly
I wear a European 42 and ordered the 290mm. Careful with that, the size chart is confusing. If you wear more than a 42 forget it because you'll have heel on the outside. Otherwise perfect, it corresponds to the described and are very comfortable.
They are small in size, says 40-41eur. And it amounts to eur 38. Otherwise, fine.
I thought it was num 29 as a child, and it's 44-45 as an adult, the quality is great and arrived very fast
Complies with the description. Soft fabric and very comfortable slipper. Received very quickly
son muy bonitas, aunque creo que he cogido una talla pequeña... 270mm equivale a un 40-41(lo pone en la suela) vienen dos chapas de regalo
hermosas,muy cómodas y el tamaño, excelente
Make a good impression. My friend was satisfied.
Super bonitas y calentitas.! Te regalan dos chapas
Just like in the picture! And very comfortable and warm!
El Artículo se corresponde con lo publicitado y la calidad a esperada, viene bien empaquetado tardando sólo 9 días en llegar.
Very hot. I wear a 42 normal and I ordered the biggest size (190) and I go perfect.
If you like one Piece this is a sensational gift. It has come very well packaged and are beautiful and of good quality. It's made with good material. Recommended 100% the image looks great
Size 40-41 does not correspond to the Spanish real size, they are for a size 38 rather
Hot and very nice. Just like it's in the picture. My son delighted with them. It's worth it and I'll repeat it for sure. In front of the expected.. The size I 've taken one more size and it's a little big but being barefoot doesn't matter.
Perfect and super comfortable, fast and d carving as ponia in comments. Take one more size and better
Identical to the very comfortable photo
I use a 40 and this is a 44-45, so you can make it an idea. Take them geandws
Je fait du 44 en pointure les 290 me vont nickel !! bonne qualité des chausson je vous conseille de les prendre :)
Exelente pantuflas, pero no sirven para verano, son muy abrigadas
Como en la imagen. Muy amable el vendedor, buena comunicacion
Article as described