SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
warm as f*ck
The quality is good. By only by what didn't give a 5 stars is the color/tissue of the sleeves looks a little different from the picture in the version Grey/blue, but even well, I am very happy.
It’s really nice and warm!!!!
expesive for the quality
I'm very satisfied, very good product!
Swietna sweatshirt. Very warm. Size 4xl fit for European XL perfectly
Is size 4xl and stay fair and a little chili short a 5 XL equivalent to XXL
I liked, fully lined. Hasta the arms. Pero the regular stamping is quality.
Is as in the image, colors, design and printout of the logo. I am satisfied. If you buy in America, order one size bigger than normal, always are reduced. The large seems medium and Medium seems girl. Took a month to Mexican
My grandson love it!
Class, warm beautiful Thank you)
The sticker might be best quality IT s'enlève easily and folds it also make easily, jacket quality level, very good quality tien very warm and is quite beautiful, damage the sticker
Every Dragonball fan needs to have this
Verry Small Size
Perfect. Ever super warm, took two carvings more. And he is great
The failure of the size was I going very fair breasted. Pero by other well and looks like in lanfoto foremost.
Would be a gift, but I 've noticed that looked bad the carvings (look at the part of USA size below), I doubt that fits well to the birthday boy. Pero me fits like a glove and is great. So I stole a jacket very molona XD.
great store!!!+++thanks!!!++
Very very hot good quality
Honestly really good quality but it was small on me. I usuly order small but this time got medium and it was still to small. If I ordered bigger maybe better.
The jacket is nicely. XXXL for 192 cm 88 kg. But logo Standard Poor. A sticker bad hooked.
The sweatshirt is good, plump for the winter, Sticker is crap Standard Poor
Too small.
Excellent
Comply with the description, on see after washing
Very nice, warm, nice touch. Pockets seem resistant. I really like it. A + +
The size M boy equivalent to a s girl so here order sizing of more.
Jacket is just a class! It would be 10 stellar set without hesitation. Son goes to her all the time: warm, soft, and looks fashionable. sleeve size 171 just for higher are too short. Emblem-character on the back and chest high quality has gone through the wash without problems. Delivery fast, track your parcel all the way.
Great quality
Bien
Sizing is a little bigger than I thought. Actually, it's European may be even US size.
Really good! Fast shipping!
Good quality jacket, marking to see time.
The product itself is ok. Buying experience is nightmare. Try your best to avoid if you have a custom in your country. Unlike the other store this guy claim a high value on this product and causing a high custom fees. They said they will share half of this custom fees which is nice so I will not five 1 star but this can be all avoid at the first place. I payed extra to get my product and I am not buying from Ali anymore.
Everything is oke, i am M, i order L but now i know i should buy XL but it is oke :)
To a boy, slim, 165 cm of high altitude is quite justito-size. By rest, looks good and harbors nicely. Size L
I take 2xl and another 2xl from another auction. even that they are The same jacket but with different logo. this is much smaller Then another one. sadly
Perfect
Sizes small
Ok
Has come with a hole of burned in the hood. Pero have been very correct and I have returned the bulk of money
Cool.)
Excellent product and comply with its description
Very fine responds to my request
Perfect foremost as in the description
Amazing quality, very happy!! Use EUR L and requested L size, fits perfectly. Thank you!
Nice product but size very small. Seller very attuned and compréhensif. Thank You!
Fast shipping and the product nicely, adjusted to the description
Super fast
Jacket Lined seems very warm. The color blue shines a bit and the letters are not Embroidered are stickers.
The product is as D is cribe, looks very quality nice. Now just try it. Get much earlier than expected