SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store sent quickly. What they ordered. Decent. Recommend
Material as in the description 100% synthetics. But the print is bright and juicy.
Excellent light T-shirt
Gobbled to chitke, woven Tonka
Great T-shirt! For the e-driver!
Height 189 cm medium build, ordered size XXL fits perfectly.
I like it very much!
OK recommend
T-shirt is made of synthetics (elastic and electrically). The picture is good, clear and juicy-bright.
The polo is very thin and the print is not good resolution.
T-shirt really liked. Then I'll see how I behave after washing, most likely, the print will leave. I wish the store success. All clothes I recommend!
T-shirt came up, came in integrity and safety
Nice shirt and great colours. Fits a bit small. Just bear that in mind when choosing size. I take an XL and an XXL would be perfect in this shirt. Still I am keeping this for around my place.
As in the photo. Thin synthetic knitwear, in the heat is very good (checked on similar T-shirts), good sewing. Near the print a little blurry, but it looks good. The carrier liked :)))
In my size 50-52, weight kg. ok
Wonderful T-shirt!
Very quickly in polshu, with genius size order l but looks like s-m
T-shirt fire, to work the very thing, just in the topic))))
T-shirt-synthetic, nice slim body. The quality is good.
Quality temporary ship as. Picture of details not excellent craftsmanship terribly.
Very nice pattern! Enjoyed!
Perfect
What I ordered, I received it. 3XL = 50 Belarus. The size is absolutely correct.
Material very thin, rather a few go out and out.
Great T-shirt. Fast shipping. Keep in mind the size is slightly smaller than US/EU, I normally wear M and this L size is just like M. Measure your own t-shirt and choose according to the size table.
The print is not quite clear. Per 120 kg with belly 5HL OK. Material-thin synthetics. For the summer, what you need.
It came very fast, it's more purple in person. The fabric is flexible
Comfortable, quick shipping, perfect fit/ definitely buying it again! Thank you:)
The product fully corresponds-the material is completely synthetic, horodny, bright
Size 5XL and height 182 and weight 110, approached. It is a pity that not cotton, for this money could also take cotton fabric.
Good quality, fast shipping, recommended.
Very, very thin. Thank you. If you buy, then buy a size-two more.
This pattern is the same, found that the fabric was thicker, but is advertised.
Nice T-shirt. Very high quality print. Thin. Synthetics, but to the touch is very pleasant
Excellent T-shirt for technical Size M approached perfectly for height 175. The quality of the T-shirt itself is excellent, comfortable. They should be born to them.
It's fine.
100% plastic, but very good product. Fast shipping
Super! Size is perfect! The quality is a little barking, but bearable. For the summer is excellent
Item as described, very happy with purchase, thank you
I do not advise you to look like BU and the material is not very).
Order placed on 19/12, received in Mexico 31/12. It is as shown in the image. I asked for two more sizes than you usually wear and it barely fit. The only detail I see is that the color looks much more off than in the publication.
I can't believe what a wanker I look like in it
Very cool, comfortable T-shirt! The material is pure synthetic, but soft and pleasant to the touch. Printing is not particularly clear, but for this money is normal. At 56-58 the size is Chinese 5XL just right. Delivery 27 days to Moscow.
The goods are satisfied. The color is slightly less "pluck" than in the pictures, which is even a plus. Material to the touch... At its price. The size is better to take one more than usual.
Excellent product
Good shirt am already using Very fast delivery
Will go to my size M, took a KHL, like, as it was necessary to take a HL, just a friend will come say the principle will go
The seam is not even, but you can wear it for the sake of bringing it.
Good afternoon. Thank you very much for the T-shirt. Bought for a gift to dad. He'll definitely like it. Type of fabric-synthetics.
It arrived today. Is the cute! The cellar is kind. Thank you very much.
He arrived a little later but if I arrive
Fast shipping! Clear, I'll wear it at work. I liked the goods. I recommend the store!
But ordered came m numbering them! Thin fabric more good
Without Words My uncle liked Thanks to the store Great product
I did not communicate, but everything came in time.
Cool T-shirt but golimai synthetics., took by profession. After one wash did not fit.
100 polyester. But my son liked it. Not as bright as in the photo leaves more in purple than blue
Delivery about a month to Rostov region. Fabric-thin synthetics, for constant socks in the heat is probably not the best option, as a cool gift to the electronic-will go. Only with the size do not miss, take with a large margin. Bought for a gift size 5XL, measured on myself-on my 183/83 free sits, but clearly not three sizes larger than necessary, usually I wear 2XL.
Norms!