SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Parcel Arrived in 3 weeks. Synthetic fabric. My height 175 and weight 80 size XXL went back to back.
Already arrived T-shirt sooo current and ugly fabric
Handsome tee shorts. Size corresponds well with table dimensions. It is light and soft. Fabric very nice.
Perfect, I love a lot
Looks cool, synthetic material in the hole, so that the skin breathes
I ordered size M (normally I wear M) but are too small so worth to order size larger than normal
Ok delivery 8 days
I have 3 orders of T that have not come not because
Quality Low
It is too beautiful shirt this, I like it very much
Print much paler than the photo
very good, I would recommend this t-shirt
Don t like the material, but the image is the same as the picture and you have to order a size that is small.
Very quality NICE recommend 100por 100
More THIN than expected, image of quality nice
Size in size. Quality is good, but the picture is a little more vague than the photo
Is very good very cool shirt size is appropriate and informative title is pretty thin.
All OK, great store
Good furniture product Great store
Less than did not like. The figure is not accurate. Hand which pulls no visible. Material thick cotton. Summer I think it is hot
Fabric made a little transparent but large cut
fast delivery, nice running shirt. European i take normally medium. now XXL. i think it is similar to European L. really cool design. got a lot of compliments on the first day.
beautiful. thank you ❤️
Looks awesome and quite slim quick-drying material
Think more product very wonderful.
muy bien
fast delivery TOP goods very good quality great store
I loved it
Size XL 2 is small… does not specify carving European.. Fabric easy and expensive. No I will never buy more to this stores.
Super T shirt like the picture.
T-shirt fine mesh, all size. The summer is very good.
great tshirt for summer breathable and cool .store was good to
In Spain if you have a L order xxl
Thin synthetic, size XXXL it as XL please note, must take the third larger size.
Perfect fit. Be sure to look at measurements and convert them before buying. US large is Asian XXL. Remember that and you’ll get the right size for you. Shipped quickly, received about 2 and half weeks after order.
I have received the t-shirts just as described but the size didn't fit. Here in the United States I wear Medium size but the Medium size from China doesn't fit me. Somehow, thank you. I am going to pass them to a friend.
nice my husband very happy thank you ☺️
Received with thanks.
Super
The quality of the print is not true
Products such as figure model. Than the price just OK.
ok
Rope no water דות more Big E xl6 like XL2
Nice shirt. Arrived quickly
Ugly ברמות
Disappointed by the product quality, caught in navy blue, item best on photo.
looks much better in the pictures, okay for the price . very strange tracking system, received the t-shirt but tracking says hasn't left China yet
All the items are small and you need to order 2 size bigger than what you wear.
Fast shipping. Nice T-shirt. The size well, 4XL for 1,75 tall and 90 kilos in weight.
love this shirt, but you need to go 2 sizes bigger than you think, I am 79kg and it was a bit tight, but I can still wear it, fabric is stretchy, so all good
Super! ⭐⭐⭐⭐⭐
God morning all of AliExpress customers i recomend this shirt Sincere Tomás karlsson Sweden
frumos
beau
Normal
looks pretty and fit well. The fabric is unpleasant.
Just right size.
Very good
Beauty. And fit in size. Thanks to the store.