SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified Buyer
J'ai commander Leolio et il est top comme sur les photos, l'impression est de très bonne qualité !
Delivery was very fast and the item arrived in perfect condition. I ordered this for my friend and they loved how cute it is!
gift for ma bff. pretty good
Everything is super!
It came quickly
ITS SOOO CUTE . it did take a while to get here ( 6 weeks ) but it was definitely worth the wait
Items arrived to the uk in about 20 days ( fast for AliExpress!) Wonderful keychains
As picture very beautiful
As in the photo, everything is fine, went quickly, about a month in the Samara region
Add a little bit of nail polish top coat and these are perfect! The print is on the outside but they they still look so cute and such good quality!
beautiful ❤️
I'm very satisfied
It did take around 1 month to ship to the Netherlands, but the product is amazing
The item came in good condition. It looks exactly like the picture and It also came fairly fast only with it only being a couple weeks. Overall very happy with the product.
its beautiful and came quicker than I imagined
As described
They are so cute (≧▽≦)
Keychains a little less than wanted but so everything is fine
Quickly received good quality
Bien reçu Merci
The baby is happy. It came in 3 weeks.
The product fully corresponds to the description, the quality is good, the child is very satisfied.
Just perfect!
Cool: 3
Reached quickly, the keychains are pretty cute, the picture is quality, no scratches and marriage, everything is fine. Bought as a gift, I liked everything.
cute
cool thank you
Perfect!!!!!! I thought that there would be more, but still perfect! I have nothing more to say :)
It's been 150 years, but it's the fault of our stupid mail, so there are no complaints to the store. Quality norms
I liked it, but I thought they would be more well, so in general everything is wonderful
Very good keychain, I'm happy) to the Kemerovo region went a month (ordered 11.11; 15.12 came)
amazing! a bit smaller then I wanted but I love it!
Keychain Super
It's cool, it's cool. Got in 14 days
Exactly the same as in the picture! Packed in a special bag, like another, without scratches or anything else. Thank you so much!
Wallpaper, it is ideal, I did not notice any defects, the picture is accurate, I recommend
Wonderful key chains, very qualitatively executed, behind there is a film from damage (which is quite difficult to remove), the picture is applied in front and will be scratched, probably only about something metal, the Mount is also good, in general, take, beautiful children!!
I came with Illumi, a little more than an igloboy. Same quality. Defects are still the same but now on the hisok. I did not communicate with the store.
I love it :D