SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love him
Just super
So round uwu there was a tiiny lose stitch on the back, but other than that, better than what I expected to be honest!!
Arrived earlier than expected, has good quality and is the perfect size :)
I love this doll. It is very soft and squishy. I thought the hair would be white or grey. Otherwise, I am satisfied with it. It came very quickly and in good condition.
I ameeee it I figured it a little more round but I don't complain it's very nice 100% recommended And I arrive a couple of weeks earlier
I love it!!!! is super cute and soft and it looks exactly like in the picture
i love it so much!!! i got it as a birthday gift for a friend and when i saw what it really looked like i had to order one for myself.
It's just like the one in the picture!. It took very little time to arrive
He arrived very quickly and is exactly the same as the photo
Chic toy! quality is good, the parcel came less than a month. thank you
Excellent kruglak-Nanami, the most suitable size for a toy-hug (o˘◡˘o) came quickly enough, it seems in two weeks
he looks fantastic
Seriously I'm in love with these chunky sorcerers. Quality is good and shipping is fast enough. I'm really looking forward to get a plush Geto too. I hope you guys can make him too <3
Newsboy ㅑ so cute, really so much and also thankyouu for the Notess AA Im so happy I love it (ᗒᗩᗕ)
Very cute haha he looks funny bald not very squishy but that’s ok
Great toys, kids love them ❤
He's very chonky and round, 10/10 would buy again. Chocolate Butternut Donut for scale
Very fast, just like in the photo, I am very happy with this product.
actually pretty good quality
Hermoso, llego antes de tiempo :3
Awesome
Love it
I'm so so soo happy with this!! It's so soft and such a perfect big size. Definitely worth it for the price. Came within 10 days. Plus its so cutee. Didn't communicate with store.
Buena calidad pero más pequeño de lo que esperaba
I bought Gojo for me and Megumi for a friend AND GOJO IS SOOOOOO CUTE AND SO SQUISHY I LOVE HIM
LOVE IT AND I WILL ORDER HERE AGAIN VERY THICC AND CHUBBY
Muy bonitos y de excelente calidad.super suavecitos y muy apapachables
Very nice, fast shipping, recommend to store
I like Me very, very nice, this big one and I get there fast❤️
CHUNKY BIG SOFT AND SO CUDDLY IM GETTING THE REST. Just like the picture and so round and cute very kissable and huggable and squishy.
Super cute, I love him. So squishy- almost squishmallow type feeling.
he’s perfect
отличная игрушка! беру второй раз, первым заказала сукуну, сейчас нанами в подарок подруге на новый год! качество очень хорошее, отправили быстро, доставили тоже! в общем, берите:)
The plush is great, of exelent quality, smells good and is soft to the touch, its price is a little high by the subject of shipping but it is totally worth it.
Son hermosos y suaves,sus manitos estan cosidas al cuerpo y son bastante grandes (30 cm) llegaron bien y fue bastante rapido el despacho tarde mas en papeleos de aduana que otra cosa.
Too cute. It came fast and it's very good quality. I love him please buy it.
he’s very cute I like to pull his hair back to see his balding from years of gojo torture. also his hairs green but he’s been through a lot so I can’t blame him. rip honey you deserved better xxx
Lo amoooooo! Es igual a la imagen No huele a nada, llegó muy rápido. Usualmente los paquetes llegan pasados de las 5 pero este llegó a medio día realmente estoy encantada con el pedido, los colores son como en la foto
Just like on the photos! I'm very satisfied with this order.
At mit 10 days to arrive in France, it is incredible I took the 30cm for the reference
The processing for these plushies took a longer time than usual however when they finally shipped they both arrived safely and quickly! Thank you they are both just as described and so cute, I'm so happy~
Very soft and very cute. Arrived really quickly. Good condition. Really cute gift. Bought the Nobara for my friend and they love it very much.
so cute!!! it's a good price for the size and the quality <3
saw someone compare their plush with a donut for size comparison, so here’s my plush next to my mina pc as size comparison. surprisingly firm and kind of soft. very large, about 11 inch wide x 12 inch tall. he’s still in his bag, that’s why he’s shiny. some loss threads or something, but i guess it can just be pulled off. arrived very quickly, in two weeks. in fact, it was two weeks earlier than the estimated arrival date. ordered 7/10, arrived 7/24. very accurate to product!! this is for a christmas gift, so i have no idea who this is.
Soooo cute and arrived in less than 10 days.
Beautiful, I love it, just like in the description.
Wonderful, just have a little mistake stitching, but not to realize Mt. Very cute my casalzinho sukuita♥
Аааааааааааа, just fine, just yes, love it
They're beautiful and soft. They came in good time too. Super recommended✨✨✨✨✨✨
Es re lindo ToT
Bought this for my girlfriend and she loved it! Very good quality as-well. The hair is foldable tho but I think that it adds some charm to the product, me and my girlfriend found it funny! Accurate to the picture and would highly recommend for anyone buying. (Shipping took about three weeks btw)
It arrived earlier than expected, very soft, although hair more than blonde looks a little greenish is very cute, it comes well filled, and seams are firm, very equal to the photo
He’s so cute!! Absolutely love it!!! Quick delivery too
Took a bit to get here (as expected) but that’s it a problem. He’s so adorable.
Delivery is very fast, quality is good
very comfy and nice
It's just like the description of the publication, super cute and good size. I highly recommend it
It was accurate to picture! Most cutest plushie In the whole world! Definitely recommend buying one!!!
Very good product, good materials and shipping very fast
Lovely plush toy It's a gift for a friend so I can't really say There was a bit of fold
Super gift, solid pillow
So cute! Shipped super quick! 100% recommend this shop!
It's prettier and bigger than it looks. I loved it, I would definitely buy again. He arrived in almost 3 weeks.
Very nice I arrive fast
El peluche de nanami es muy lindo. No es redondo del todo y una oreja es más grande que la otra. Pero lo recomiendo mucho. Llegó antes de tiempo
Absolutely perfect. Bigger than I thought they’d be. Thank you so much :(
thanks for the fast shipping <3 He looks adorable i love him sm TvT (hes not that squishy but still soft, don’t hesitate to buy it.)
WAAH! It's perfect! For the price I thought it wouldn't be so good but it's not so small and the material is very good. Thank you! <3
smol
So Cuuuuute !!! I love it !!!
Sukuna has become very sexy and hot thanks to me of course. In this past week, it has been tough, but with him by my side, I am able to power through. As I could recall his powerful words of wisdom, “gambare, gambare”.
The plushie is very good quality. It’s soft and big. Came 2 weeks early.
My mans took 11 days to get here and I loveeeee him!!!!!
They took a little while to get there, but they're finally with me. Without quite soft and comfortable, just as shown in the picture, I will definitely buy back to collect them all.❤️
Cute
It is incredible sweetness! But everywhere the hair all! I loved her before I had her but I love her. I was too eager to receive it and I'm not disappointed I can not help but touch it so soft I feel too good!! I will order the others is sure I feel like taking 30cm too. I hope the store will not disappoint me for the rest of my orders at home I recommend the seller go there with your eyes closed
Super happy with my order, arrived quickly they are super well done! I do not regret my purchase thank you!!! I love it!
Super cute! It’s really well made too!
It's nice and panzon, I love him my old handsome muak muak
Me encantó, es muy suave y tal como la descripción, está muy bonito
It's very nice, it came very fast
It's very nice, it came in good condition and arrived fast, I liked it very much.
I loved it coming in good condition and it's very nice
Sukuna
Literally the cutest plush and super great quality for the price. Everything arrived on time and in great condition. Itadori is so adorable!!!
Very cute and looks just like the picture! it's not the softest but it's pretty nice, mine came a little dirty though so there's that. Took a while to ship but didn't take too long to arrive
He is suprisingly soft and I laugh at his roundness! Would recommend to anyone thinking about it :)
Hes soft!! i love him!!! thank u!!
The best purchase in my life I advise everyone! The store delivered quickly, but in the mail detained!
This plush grandfather is definitely the best my purchase on this site. He's so entertaining.
I love it! It's very soft.
THEY CAME FAST TY SELLER, i made a unboxing video so subscribe my channel is called stippy !!
Adorable teddy bear
Amazing!! Super cute, shipped very fast and is very soft. WELCOME HOME SWEETHEART !!!
he so round and squishy I am in love. have some rest my king