SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Actual sports jersey material! Great quality and comfort
I absolutely love this costume! This is the second time I bought from this shop and the quality for the price is good (there are only a few loose threads, nothing too bad). Again I would definitely recommend checking the sizing chart beforehand, especially if you're a female, you will want the shirt to be large enough for you.
excellent conforme à la photo juste l'élastique du short est tres serre
I LOVE THIS SO MUCCHHH. I'M GONNA GET NO. 4 NEXT♥️♥️♥️
Very good quality, maybe the size a little fair, in my case L is like a big M
it feels amazing and it fits well. got a small and it's a little tight on the waist but overall amazing. thank youuu.
A good suit, everything came up at 46 r-r took XL, approached only keep in mind :) delivered in 5 days
The order came quite quickly, tracked. The shape is closer to the green color. On parameters 80/68/94 size L approached perfectly, but on my height 161 cm T-shirt and shorts are a little long.
Absolutely love it fits good
Buen producto, tela de calidad buena y estampado.
Very comfortable I stay exactly and arrive fast
perfect !
Delivery is very fast! The shape does not stink, sewn perfectly @-@
Посылочка пришла за 11 дней до Камчатки. Я очень довольна :)
Very Happy
The size is perfect, so is the design. The service is very good and arrived in less than three weeks.
the product is the same as described and has good quality.
Perfectly as pictured. Came fast and safely. Sizes match also, I'm 5'8 55kgs and ordered a L for extra room. Fit perfect. I'm very satisfied.
First, I want to express a huge thanks to the store, all the questions are answered very quickly, very nice and kind man! On the very form, everything came up perfectly, the quality of the fabric is gorgeous! As I play volleyball, I decided to test the form in the game itself, and say, that she showed herself at all 100/10, convenient, run and jump! In general, I advise everyone!!!)
Super, real jersey I'm very happy
I received the cosplay in just a week! In addition it is of super good quality, nothing to complain about. And the store responds very quickly, I highly recommend!
Заказывала для себя. Брала на два размера больше, так как верхний и нижние размеры отличаются (Вверх М, низ L). Шорты сели отлично, футболка немного висит, но без неудобств. Девочки, если ваша фигура - песочные часы, то имейте в виду, что на талии будет немного задираться вверх.
Delivery to Bashkiria in 9 days, excellent. T-shirt fully corresponds to the description, approached for a girl of 14 years, size XL. The child is happy, I like it very much. Seller and recommend!
I come super fast the order, I recommend this item.
He pedido esta equipación y me ha llegado en dos semanas desde china, bastante satisfecho. La calidad de la camiseta es buena sirve para hacer deporte y ha llegado sin ningún desperfecto, teniendo en cuenta que el precio es muy razonable. Muy contento, lo único tened cuidado con la talla, que son mas pequeñas que las que tenemos en españa yo uso una M, pedí una L y aun así me queda algo justa.
:)
it came very early and looks just like the pictures
This got here so fast and the quality is AMAZING!! It even fits perfectly too [I got a medium] dude i am SO happy with this!!
Amazing. Colors are wonderful and fabric is super
All okey. Smaller than the rest. Rubber band in pants tight Opina.
Super!
I'm happy with the costume, but I would like a brighter orange color. Seams are good but not ideal. The gym shows itself well.
Reasonable quality and print that matches pictures . Size chart is reasonably accurate.
Top product! It seems a little bit by but not really very very. For the rest is the fabric much better than I expected had!
Top! Very satisfied.
Great stuff. Everything is quality, worth your money. It came very quickly. I am happy with the purchase
Took a long time to deliver but it DELIVERED the product is great
Very beautiful set, arrived fast. I have 1,69 and the size XL is perfect.
Very satisfied fast delivery
Fine but size girl, for m Spanish order xl
megaa
loved the material, the store shipped the item the day right after my order and it arrived earlier than i expected. thank you so much!
Very good, arrived within 1 month and served perfectly
Arrived in less than 3 weeks, not tested yet, but looks fine
Very satisfied with the purchase, it's amazing, the fabric is very good, a great shopping, thank you very much
AAAAAA I arrive pretty fast from echo before estimated time, the quality is very good even though it came with a slightly rare smell but nothing that doesn't fix a washing. I measure 159 and weight 54 and choose a size L
Amazing ! Fits perfectly well but always get a size up <3 highly recommend
All good
It's just a complete mess.
أعجبتني جداً
fit very well !
Good
so fast!
The goods arrived quickly and was as described in article. Unfortunately it was for my daughter bit small. But to sonsten is there all good
Great
Parfait ^^
The quality of the product is very good. I weigh about 63 km and I measure about 1' 63 and the truth is that the size will stay tight. So if you have more or less the same carving as I recommend one more size!