SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified Buyer
Very cute keychain
It's a little faded, but it hardly shows. It's very nice so I 'd ask again.
I got the broken keychain. A chain was picked up.
i love these, i’m buying again for sure
EXACT SAME as picture! Awesome quality!
It's exactly like the photo, very cute. Shipped between the promised time. Nice quality great keychain
The keychain is really nice but I expected it to be bigger.
The model that wasn't arrived. The store said he 'd send it but he's never arrived. The product is equal to the photo that if.
Beautiful. Everything matches
Per all 100%
Very cute. A little paint on the flower
This keychain is SO cute. Exactly as pictured and actually has some weight to it so it doesn’t feel cheap in that sense. Love it!
The key häange are mega mega mega beautiful. Comb only after 14 days. And the quality is also good. To recommend.
It's cute! Thanks so much :)
So adorable and exactly as shown. This no face keychain is just what i wanted and needed for my house keys. Would 110% recommend you buy.
very nice
Delivery came as announced! And the quality for this price is just amazing!! I love it!
I thought it would not be so tiny (it's straight musky, but very cute
Looks exactly like the photo! No dents or imperfections in the designs. Like many AliExpress items, it took a while to get here (about 2-3 months), i almost forgot about it, but was super happy when it came in! :))
cuteee
Absolutely adorable on my keys. :)
Thank you. Just like the picture
I really like the item, came just as it was advertised :) It is very cute and light, would definitely recommend to those who like No Face in a cuter sense
Seller is great !!
nice
Very cute, same as photos, good material
Smaller than it looks
Super cute !