SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Meravigliosa, solo da acconciare.
veio tudo certinho e chegou muito rápido! recomendo a todos!!!
Good quality. Of course, you have to work it
Es preciosa perfecta me gusta mucho
I love it so much! It's quite a full wig and works perfectly for Kirishima
Like others have said, the wig has a lot of yellowgreen hairs mixed in which isn't shown on the listing. But it's only disturbing up close. Mine has a kind of ugly lace bit right on the forehead of the wig which is super obvious when you wear it. I hope I can fix it... Otherwise great quality, super cheap and arrived very fast! Even came with a wig cap, which is always nice.
Longer than expected but perfect for styling as you want
Quite liked! IS faithful to that shown. AC Ho that will have put some fixtures it lack a little hair, but otherwise it is very good.
I bought two kirishima wigs from different stores, this one wasn't as good as the other considering this one was was more expensive. I'd give it maybe a 6.5/10. It is a slightly duller red and has a lot of yellow fibres mixed in with the red (unfixable). The wefts at the back at very long and do not fall naturally, so will be more difficult to style. It was however very thick, which is good. This wig was okay, just not as good as the other ones. The worst part is all those yellow fibres, but overall an okay wig. I will be using this wig to fix the hairline on the other wig, so to be fair it is serving its original purpose.
More scratch off he saw i have filled hairs bed. But looks estilizarla HAIR generous and It pt be easy bear.
Fantastic store, great quality, great price, very quick delivery, highly recommend
good
it is super soft and fluffy as well as being very everywhere. does need styling or at least a bandana to stop it falling in your face but good quality
bom produto
Very nice quality for price! It’s actually super thick and the fibres are a good quality for spiking. It came sort of pre styled but I definitely had to cut and style it more to get it how I liked. There are yellow hairs though it but I actually think it adds to the wig and they are hardly even noticeable unless your looking right up close.
very soft
Arrived within two weeks and looks exactly like pictured. Good quality for the price - would recommend!
red and orange mingled available
Very good product, arrived in 22 days here in Brazil, when arrived in Curitiba, gave 1 day and already arrived at home here in SP. recommend
Good wig, fast delivery, I love it!
amazing quality like the photo, will be buying again!
the wig I received has many blonde hairs in it ! the entire wig is covered with it. I am so disappointed