SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's all pre-war. Dugé shvidka delivery.
I liked the backpack, roomy. My daughter is very pleased. Thank you to the store, more surprise found
A little neither what I expected, the textile fabric itself is hilenkaya.
A good backpack, the child is delighted
The backpack looks great. I did. I did not find any defects. They took a 13-year-old son for their birthday. He's delighted.
How in the picture, super chula
Delivery to the Rostov region 10 days, the track was tracked completely. I did not communicate with the store. Son is very pleased. Packed well, the parcel came without damage. Definitely recommend to buy .. The backpack came with a gift, for this special thanks.
It arrived quickly and as described with all the cables I recommend
Great !
Быстрая доставка. Рюкзак хорошего качества.
Great backpack.
Very Pretty though a little small, but my daughter loves to see how long she lasts.
It came very quickly, roomy, I recommend
It is equal to description, wide and strong fabric. Delivery on your exact date, good communication, brings a gift pendant, very happy with the purchase, thanks.
A regular rag backpack. But there's Naruto! Therefore, the daughter is delighted. For me, it's so bullshit.
Came earlier than 13 days. Everything is super! As in the photo. Cords work, very beautiful! Thank you
Great deal, hope to buy again. thank's
The shape does not hold
Thank you very much, very good quality
Everything is fine
NAIS backpack for his grochi
Beautiful the school bag Thank you well received
The order came very quickly. Everything is quality and good
Hello very well thank you good day
Nikel
Perfect, my love, arrived super fast
They were jamming the blue on the day of the People's Day, priyshov vchasno. Yakistu on the color of Groshi zadoleni, the Fox orthopedic back is not called orthopedic.
Backpack is good, quality, but hlipenky, I do not know for a long time whether enough for a schoolboy. Delivery 3 weeks.
As described by a small pendant, I recommend.
Nice one
Super!
A large capacious backpack. All as in the photo. The only thing I would like is the bottom (bottom) more dense, and it's just "fabric" as on the whole backpack. My daughter is happy. We have no one in the city-she said.
Backpack of good quality, the fabric is dense, the seams are strong and even. It is quite roomy. In Gatchina came very quickly, in a week! Upset the ports for charging the phone and headphones, they keep very weak, I'm afraid at the slightest movement will fall out.
Before the cheats of the week three went, the quality so-so, took for 1460 but the price to him maximum 1000
You can not say that orthopedics, quality is not bad, the main thing is that Naruto inscription. Recommend.
Качественный рюкзак, ребенку понравился.
arriver rapidement, plus qu'à tester !
amplia e igual a la foto aunque no se ve muy resistente