SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came about a month before Novosibirsk. In the complete set with the park there was a cap, a bandage and a cute postcard with the image of all members of akacki. The wig itself is not laid, but it is easy to fix. Thank you for the quality goods
The wig is not perfect for deidara. The wig does not have a tuft in front
The goods took a long time, but it's not the store's fault. The wig is very good quality, almost does not shed, very well sewn. As a gift put a bandage, a postcard with Kakashi and a mesh for hair: 3 very cute, thank you! The wig was, apparently, laid and at the roots all confused, but it's not a trouble, I'll try to put it down. On the tail was also started. Feedback add
The cosplay wig came up perfectly) had to be changed on the tail, but this was not difficult. Very cool wig) hair almost do not fall out. The gap is slightly visible, but behind the bandage it is not noticeable. came to St. Petersburg quickly
Very good
I arrive in time and with some details (gifts) very good service
Товар хороший, лучше, чем ожидала, есть недостатки. Дополню видео и фото позже
The tail is slightly cracked, but in general the wig of good quality, does not climb and does not get confused. I came quickly. Keep the toad: Z
Wig is really nice! But the top was a bit of a mess so I’ll need to brush a lot. Came with the headband!
Парик пришёл запутанный!!
парик понравился, но собранный хвост слегка спутан, резинка запаяна и не корректируется. в комплекте - сеточка для волос. в подарок продавец положил повязку и открытку с Наруто и Саске
good wig, very soft and nice, the ponytail is a little bit weird but easy to fix. I was very surprised when I saw that the headband was with the wig, I thought I would have to buy it apart lol
The wig came great, the quality is good. If you straighten it to comb it's really cool. It is very pleasant that the store put a gift: a bandage, like a Dayara, a postcard (on it the drawing of Kurama and Susano Saska) and the same cap. I liked everything very much, I'm happy with the purchase❤️ The same seller is sociable
Not exactly as the pic (the ponytail is smaller) but I think I can work on it :) very good quality though
Perfect good quality
easy to wear and high quality hair
Quality is not very
A wonderful wig, almost does not climb. Came well packed. Together with the wig and bandage, the store put a card with Deidara and Gaara, as well as a mesh for the head. The wig has a small coltun at the tail, but it's easy to fix. Davolna's goods.
все пришли очень быстро,парик прекрасный+ положили карточку
Большое спасибо за быструю доставку и качественный товар !!!
The parcel came in two weeks. The wig is pretty, the daughter is happy. Was in the kit of the bandage of the daydar. As a gift, the store put a mesh for hair. Definitely recommend the seller.
The ponytail is different from picture, drain and very messy, very different image of store.
The wig is good, but in a place where the tail is like a washcloth. Also too lush and it does not remove
I'm happy as a child, I like it very much, thank you
Парик пришёл за неделю. Хвост нужно расчёсывать. Повязка идёт в комплекте
Fast shipping, wig medium quality with horrible stacking tail, but it is fixable.
Delivery is fast, the wig is good, securely packed, the hair is untangled, shiny and smooth. The volume is present. In the kit there was a bandage, a grid and a postcard)
Wig very beautiful and perfect as pictured arrived well ahead of schedule
Very satisfied as the picture
Пришёл довольно быстро - до Тулы за 2 недели. Хвостик немного в клею, но при желании можно распутать и перезаплести как надо. Пришёл в плотно упакованном пакете, вместе с париком положили сеточку для волос и повязку (только почему-то протектор нукенина Конохи, но не принципиально, для другого косплея подойдёт). В целом, за такие деньги очень хороший парик, рекомендую :)
The wig is excellent, very like the quality, the bandage was included and as a gift a postcard to Naruto and a cap, in Moscow it reached less than a month
Everything is good, super beautiful wig arrive iper quickly thank you for everything
Excellent.
парик хороший,не лезет.вместе с ним была сеточка,и повязка.покупкой довольна
Парик хороший. В месте собранного пучка немного начес есть.
There is the wig as well as the headband of good quality, perfect nothing to say, fast delivery
Все классно, чесать легко, в комплекте повязка нукенина конохи и шапочка для волос. Только петельки для регулировки размера парик некоторые были зашиты но ничего
The wig is very beautiful. The only problem was the tail that I had to redo coming very messy, but after was perfect!
Corresponds to the description, it came quickly.
Does not match the picture
Good quality, pretty fast delivery
The wig is quite good, but I changed the tail
Lot sticking hairs
Fast arrival, wig of very good quality I recommend
прекрасный парик, спасибо вам!! немного линяет, но это не проблема. густой, я очень довольна:з
Amazing wig thank you so much
ok
Парик хороший,спасибо за подарки❤
The wig is great. Thick enough, hair does not tangle. The tail and about the hair at the roots are a little tangled, but it's fix. The parcel is folded neatly, the wig was in the net. There was also a mesh under the wig and the bandage of the daydar. Very satisfied, for such a price the quality is excellent))))
Очень классный парик (хотя мне не с чем сравнивать). Пришел уже хорошенький, нигде ничего не скомкано. К нему положили повязку, шапочку и открытку с Наруто, что очень приятно) Хвост держится на ленточке, все качественно, спасибо