SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came very quickly, the store packed well the goods.
Excellent shipping packaging! Sent in a foam slip inside a styrofoam container taper shut. also included in the package is a screen wipe and red and blue silicone thumb grip covers. I bought the single screen cover option so I have one cover.
Very good product, fast shipping and well protected, I recommend, I will buy again
They look tough and durable. PD took 10 days since I asked my house. Faster than shipping between regions within my country.
He arrived in less than 2 weeks. It covers the screen very well and is of good quality. It is easy to install on the console. I recommend it ^-^
Received in time set. Great packing. All ok.
Delivery to Germany 3 weeks, packed very well. As a gift put a coupon for 1 $ Recommend!!!
bien reçu, en 3 semaines. il y a bien les 3 écrans et les petits boutons pour manette. je recommande. arrivé en 3 semaines
Very good and easy to put, it came all right
It fits perfect and it came fast. Very happy with the product, I recommend.
super fast shipping and amazing packing! thank you!
Super useful… I loved it very much help… thanks this cute one.
제품 가격비 좋습니다. 큰 단점은 안보입니다 사이즈도 딱입니다.
They arrived well, I saw only one observation, when the check alg one s had a stripe on alg one s protectors, but in shipping it lasts a month, I even put one and if I recommend it
Great. At shops, they sell you like $10 for one piece. At aliexpress you get $5 for 3. So, doesn't matter if you messed up putting one or two, just don't mess up the 3rd time or you have to order another set. But anyway it's cheap so messed up with the installation all you want.
I love it, it comes as specified. It takes little time to get there. I recommend the store
The ordered items came in time and form, but mostly came Complete, color and shape. The material is the right (could be better) I think that what was paid for is fair (even if there are better quality). The packaging is the right one did not arrive anything messed up or mistreated, in a nutshell it performs its function. Regarding the Practical is dynamic and easy to accommodate, I hope it will maintain good durability and sustainability (because I do not intend to be buying this item continuously). The colors are exact to those of the description, that is, they are the ones I requested and they are the ones that came to me. Strangely hoped it would be faster your arrival but maybe it's a logistics problem or something, however, there is no need to make a drama because sooner or later you get the requested article or articles.
I arrive very fast the order and it comes as described, with the gift gums and cleaning kit.
The product is identical to the offered, good store and good product.
Everything is fine except that for a very long time there was a parcel. To St. Petersburg for a month and a half. This is too much.
Product very well packaged! Delivered in 12j. Not installed yet. Christmas gift.
It was well packed, so imperceptibly that at first I thought that only rags and rivets on the stickers fit on the switch, everything is fine
заказывал 2 стекла. дополнительно вложили две накладки на джойстик. все нужные разъемы не закрыты. продавца рекомендую. всем пока!
buen producto , llegaron muy bien envalado recomiendo vendedor
It came 2 weeks earlier, and it came as a gift the two little buttons, I loved it
I asked for a single protector to prove, the truth is I'm very happy with it. It took almost 1 month to arrive (negative point, slow point). It came well protected, with a wet wipe to clean, a suede, two cover for the key part (the detail is appreciated). I put it in and I got bubbles still watching and I tried to remove them, I got it up a bit, from which there were others and the next day there were no more. There's only the hairline left of a hair that slipped and when I lifted it. But perfect!
Delivery 12 days. Description corresponds. Complete set. I take it a second time. The first set, with a screen protector from two children, managed.
Sex
Well packed, good quality a gift joystick protectors, recommended at 100%.
Llegó en excelentes condiciones y súper rápido
Tod bien protegido
The package came to me two weeks before I estimated it. Comes well packaged
Super well packed, the crystal material is thick and good quality. Bring everything well packed and explained (the one you don't understand is why you lack understanding) Haha thank you arrived before time.
Excellent product such as the image, I arrive before the estimated time and in perfect condition. And with some gift bags. 100% recommended
Excellent, very well packed. Thank you salesman. I recommend 100!
Los protectores para el NSWITCH ,llegaron muy rápido. Gracias.
Glass is good, delivery is less than a month. Pasted without bubbles, as a gift put pads on the stickers. I advise you very much!
Excellent mica material, it is thick and include screen care materials. Unfortunately because of my obsession to get a little lint out of him that had been left between the screen and mica ended up ruining it a little xd
шло долго, но дошло, можно брать продавец в подарок положил накладки на аналоги
Super gave me some joystick protectors, thanks I recommend
Fast shipping very well. Packed in a box of Unicel well with the sleeves of the levers and sponges for installation
good boxed packet took a lil long but came in good order
It came to Me great, and all well-wrapped, good Seller
The glasses are excellent. Ordered on a regular switch. All three are whole, in perfect condition. Delivery is fast, reached in 12 days. Recommend
Tempered glass only coming give Al did the joystick cover up customized fine.
Fastest shipping. Ordered three pieces, pasted the first perfectly, very simple installation. I recommend the goods and the store.
Everything is cool, it fell like a native.
todo llego en excelente estado y bien empaquietado, de 10...!!!
Everything is good. Recommend it.
Excellent store highly recommended
Packed perfectly, not yet glued! Bonus silicone Nasadi on the stickers)
It's just like the description. It arrived early and comes very well packaged
Chic glasses, glued very easily and without bubbles.
Product arrived fast and is average quality. Breaks a yes! Recommend. Came as advertised and well packaged.
Styrofoam box for decontamination wet wipes (?) also contains high glass material on price cheap and tingly. The Dunn was stuck to this service was never mind the photographer buy the collar corsage. Make you satisfied.
buena calidad calza perfecto muy bien embalado
Everything was perfect, it was well protected. Waiting to install it!
Nicely packed. Fits perfectly. An installation cleaning kit was also included in the package. This was really useful.
It meets the description, comes with a set to install the protector and with gift bags for the joystick. It arrived before the set. Thank you!
Super quality and top store
It is very good the product as said and shown
It came with a couple sticks grip as a gift and the two glass protector
Excellent everything in order plus I send some gift stuff, excellent store and product I recommend, in shipping it was fast to the set date excellent service I will continue to buy more :)
muy buena mica, la recomiendo para el Nintendo switch oled
Very good quality
I haven't used it yet. Packed perfectly in a foam box. As a gift, pimkidney on the stick. Nice! Delivery fast in Pyaterochka. Thank you!!!
Ordinary glass, quality norms. Packed perfectly, pasted a little problem, but in the end norms. The experience of gluing is huge, but such a large size glued the first time. Colors do not spoil, does not wash, everything is fine. As a gift, lining on the sticks.
It came well protected and the extra button protectors are here as well
llengaron algo retrasado ya que los ocupaba para ya pero si le quedaron a la switch y me gustaron mucho las gomas para el joystic
Took for light and usual. I put one on the usual swich-everything is fine.
Arrive super good quality no problem arrive super fast 1 week exact 10/10
Nice lace, with gifts and everything you need for correct assembly. Quality nice. It looks like a glove.