SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified Buyer
Buen producto, material y terminación Noe gusto que el color de los guantes es naranja, y el de la figura original y el de la serie es rojo Buen tiempo de entrega (la mitad de lo presupuestado)
Great figure, only small details but all excellent
Commande reçue en 8 jours, très satisfaite, la figurine est travaillée et très belle, je recommande à tous les fans de OPM !
Livraison ultra rapide , et la figurine est vraiment d'une très très bonne finition . Je suis ravi . Ultra fast delivery, and the figure is really a very good finish. I am delighted .
It's fine! Thank you to the store. It's been a long time because of the epidemic! But it's fine.
a caixa chegou amassada porém nada aconteceu com ele porque Saitama é Saitama né kkk ✌
Fast shipping. Good product.
Very Nice product. Thank you i recommend
Very nice product, as soon as my mobile is recharged i'll leave a couple of pictures
Very good quality
Llego en el tiempo establecido,muy bonito el producto
Muy satisfecho con el producto . Entraga rápida
Tiempo de entrega excelente, muy buena calidad de producto
Figurine according to the description
produto excelente
Je trouve le visage un petit peu bof pour un chauve mais sinon le reste est plutôt pas mal je recommande et je donne un gros point fort pour l'emballage de qualité merci
The torso color is not equal to the rest of the body, and the Cape is not the same as the photo, but the figure is very pretty, recommended
Très bien, je recommande :)
good good
Always Good ! Thank you
Excelente muy buenos detalles y la entrega impresionantemente rápida 1000 % recomendable
Produto de excelente qualidade. Original, pretendo adquirir outro modelo.
Unfortunately both the package and the box were damaged, even if the action figure was intact. If I had known that the box would be have arrived damaged, I wouldn't have paid a higher price for it. Overall I am quite satisfied but the action figure seems a little overpriced to me and the quality could be better.
boite arrivé un peu décollé mais rien de grave
this is pure awesomeness! The painting is perfect and the figure is SOLID! Could not be happier about this purchase! Also the shipping was really fast! 5 star all around
Muy calidad para el precio que tiene, me vino muy bien protegida...
bastante rallas de pinturas, trozos mal pintados, los pies se caian, los he tenido que pegar, la base tambien se despego... una vez reaconeicionada y si no te fijas mucho, es muy guapa
Muy buena compra, llego en muy buenas condiciones, lo empaquetaron muy bien, excelente articulo
O boneco é incrível rico em detalhes e idêntico ao anuncio. Estou muito satisfeito com a compra e a entrega foi muito rápida.
The figure was packed properly and receive it as the picture. I’m satisfied with the item and recommend the store. Best thinks for the seller will order again from him
Just like the picture
excelente y el envio llego antes de lo esperado
Llego en muy buen estado QuQ esta hermoso!!!!
superou minhas expectativas!!!!
Perfeito como anunciado! Chegou em tempo previsto!
Envoie très rapide. Très bien emballé. Pièce superbe. Vendeur à conseiller.
Box damaged in transit, otherwise fine.