SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The size of the vest is written XXL, but actually size it XXXL or even more. Hanging on me as bag dimensionless. In general this purchase I very unhappy.
OK
T-shirt is interesting, synthetics, soft pleasant fabric, the size matches, there is no smell, the thread does not stick out, neatly folded, delivered in a general parcel within a month to the store
The fabric is pleasant, sewn soundly, thanks to the store
Exactly like the ad. The only problem was that the store took to the post.
All the yak is described, the norms of norms, rosemir Ter norms.
OK
All as in the photo we will measure this T-shirt
Good service all round
Took on the size more and render great, you need to take on the size
Looks really realistic, size is correct check your actual measurements
22-02-05 ordered, alien 22-03-18 here this T-shirt I really liked, the store was very burned out as in the correspondence and in communication ordered first the size m but then quickly reported and issued an order for s size and all the size of the order. So the seller is competent to order mine. The seller supper 5 stars to him, would be 10 stars and would put him and 10
Very light T-tshirt made with synthetic Fabric The printout is exactly as expected. The effect is perfect. I ordered the wrong size... my bad !
Today arrived, thank you
I have received the product in good condition good MATERIAL as described I will continue to buy more T-shirts. They are very B ONITAS the bad thing is it takes A long time to get to COLOMBIA.
Quality like norms, synthetic material but on the body sits nice, on me the effect as in the photo does not issue (
Thin, but in the summer it will be normal to wear this T-shirt
I don't know. He sees the picture so exact but good. Maybe it's nice.
Got, quite high-quality products.
Quality is so-so... The picture corresponds, but it looks not so
Very good service, delivery great, incidentally, before the deadline. Parabens.
It came thanks to the store.
T-shirt came, the picture really looks cool and as if everything is fine, but the material is the purest synthetics and very thin! And the size... My husband at 50 -52, took XXL, it turned out that it is great and much!
Not a lot is too big, but it's not critical, he himself ordered such a size. the picture is clear, the material is very pleasant on the body. it looks spectacular.
Size does not match the table
The product arrived as described took 26 days to arrive only the sleeve seams that was not polished the fabric is comfortable size L was good.
All is well, but the sleeves are long and the flat pattern in the photo looks better than real, but still cool.
Thin, feels like thin silk with print
T shirt very slim. לעונת autumn and spring. measure compatible. nice. thank you
It came quickly, with the size guessed, took a larger size, the fabric is so-so, the print is clear
Cool, but the size should be taken one less than yours, which was more effective
Very good product and fast shipping !!!!
Very good just like the photo
Slightly larger than expected, but OK.
Meets described, size a little girl
Very good item, as intended. Recommend store.
The sizing is good just like European sizing. I little short for a mens t shirt but fine for this which is not for everyday it's more of a gag gift.
Thank you very pretty
Excellent thank you for immediate answers and thank you for being effective all in the agreed time I hope you will continue to work more and more to continue working with you
The product is not the same as advertised
Size and print perfect. Very funny.
But, unfortunately, the size 4 XL turned out to be very big for my husband, can I replace with the size 3 XL and issue a refund?
Good
Light comfortable thin thing made of elastic material. The seams are so-so but for this price for everyday life will go.
Gift for my husband. He loves it. Shipping was surprisingly fast. material is very thin but the print quality is good
Everything is worthy. I recommend.
Super
Thought goal synthetics, no to the body is pleasant, and in size
The size is accurate, took XXXL, it turned out to be more than necessary. It is rare.
Well, is currently
Good quality T shirt. Missed with the size it is desirable to take a smaller size it stretches
Everything came packed perfectly
stretchable
Does not give the same effect as in the photos
The fabric is pleasant, the size is correct, everything is like
Thin but cool
Great T-shirt! Cool!
All Super… Like again
Thanks to the store.