SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The lamp is described by the store exactly, delivered to the Tver region in three weeks, but unfortunately damaged bad packaging. Opened the dispute, which was immediately solved in my favor, the money was returned completely, thank you AliExpress.
It came very fast.
Cool thing. It came quickly. Of the minuses, this is a flexible piece full of slag, does not fix at all as you want. You can take it. Kids will like it
I arrive fast and in good working condition, excellent product I recommend. Thanks
It was a month, I thought it would be more powerful, I tried in the car in the evening, I can not see it, and I need to put the whole roof on the floor
item is just like the description and i really liked the quality and received the order timely. Thank you store.
this item recently send me products is good products use eassy car
The first time turned on, everything worked cool, and the second time everything, became very dim burn
Shines weak
Cool thing! I remembered this from childhood toy kaleidoscope! Since they often went to the far Road, ordered for the entertainment of the child))) the child is delighted!
excellent product..extremely fast shipping, highly recommended, what a quality, dont wait .. purchase now..hurry
Товар соответствует описанию доставка три недели до Баку
The parcel received, everything works. Shining thought brightly, but no.(((
If I had any more of alcanze it would be perfect anyway very well
For such money is excellent)) delivery to Angarsk 14 days)) recomedom))
Great Sky in the ceiling of the pancake.
Everything is fine! Children are happy to Armavir 10 days! Thank you so much!
very nice
I really liked the thing)))
entrega rápida y exacta.
Everything works. you twist the nozzle-the pattern changes. The photo is made in the afternoon). thank you.
Thank you. Shines well, the rotation of the head changes the picture.
Star rain came in whole and safety everything works, but it shines something at one point I do not disperse I think that in the dark mood and so everything is fine.
. Such as the description a good choice for the children's room who don't like to be in the dark
Thank you to the store looks perfectly like the description
The actual thing before the New Year in full norms works from the power bank or sockets in the car
Соответствует описанию. Продавец отправил быстро. С ним не общался. Рекомендую
thank you so much
The product is as they show it!
It doesn't have much light but it looks great
Very cool. It’s adjustable so you can choose how spread out or how varied the light is. Very customisable, you can also change the position the light is pointing in because of the flexible wire mount. Very ambient and beautiful.
всё как на фото подсветка LED хорошая яркая подключаетса через USB
not very bright but it works alright
package received in good condition
Starry sky cool shines well I will now show the female floor in my car
Perfecto
excellent it looks so good, looks better in real life I'm satisfied and i recommend don't think twice just buy it
It's a hot construction. The beam is not wide. As a toy for a couple of times, it will do.
Item received in about a month in Nigeria
Just like the description, I said I would arrive on December 15th, November 17th at home already, it's gotten to me before some products I made in plaza that I'm still waiting today.
Super, everything is clear
Fast delivery is a good pleasure in buying online store.
It's been three weeks before Ryazan got here. I ordered both colors. Blue shines weaker, and so everything is OK!
It's just an awesome device. Connected to the computer and directed to the wall, ceiling, etc. It shines cool in the dark. Everything is gorgeous.
USB, when turning the tip changes light dispersion. Shining norms. Thank you.
The thing is normal, I have a yusb only with a car, and there its a little bit of a speed switch, so consider it)
deliver in a month
Works, shines, adjusts, it came in two weeks
Все працює, товар дійшов приблизно за два тижня. Продавця рекомендую
the red is good, the blue is pretty weak. build quality is 3/5
Cool thing in the car in general will look cool
There was a parcel exactly a month. It works perfectly, I like it!
Seller recommend! What I ordered, I received it. Very fast shipping, good logistics!
Ordered in two colors, both USB were crumpled, but it turned out to align. Work. Purple has more dots and looks more beautiful. The lighting area depends on the distance of the location. If you aim at the opposite wall, it covers the entire wall. In the photo, the ceiling was partially covered.
Same as description, easy to use and good image
Nice surprise, the light is powerful, it's very nice. My kids love it and me too
Great product
Very good for this prise i cant even imagine how they did that so good, plastic is good BUT when you want to change the position it's difficult to do it! I'll love to buy 5$ version whoch will be more longer and with light redusable effect!
I'm sorry to tell you that once received, I confirmed the order but, when checking it out, it doesn't work! It won't turn on!
It came quickly the store is well advised to check
For Aato there will be norms
Bad light radius small whole ceiling does not illuminate
все как в описании, светит от любого разьема USB, с продавцом не общался
Fantastic thing! I order again, because the child took himself!
I like the way it looks in the children's room
Everything is fine, it works. packed qualitatively. thanks to the store
Thank you. Very pleased. Fast shipping
работает, рисунок меняется. жаль, что он статичен и не "переливается"
venía un poco doblado del adaptador, de ahí en fuera funciona perfecto
A little bit dim but you can't really complain at this price point
Fast shipping and quickly received compliant product .. Nice effect but not worth more ..
Всë как в описании. Светит прикольно. Наилучшие пожелания и рекомендации продавцу.
In the evening I will try as it shines, and so it works, it is adjusted wider than less. Nice lamp.
Not for large rooms, otherwise the points are not Kuchno, just burning, you can adjust the picture. Corresponds to the description, everything works
Пришёл за месяц. Очень доволен. Советую. Смотрится классно. В машине может на весь потолок может не хватает, но можно согнуть, чтобы было короче, чем выше потолок на машине, тем красивее. Фотки также сделаны и в большой прихожей. Можно использовать и как красивый ночник. Пять звёзд однозначно. Единственное было бы лучше, если была кнопка включения. *****. Супер!!!
It reached the Orenburg region in 23 days. It shines on order darker than red color. The photo shows.
Duge Garno)))
good
Beautiful light facilissime settings item recommended for those who like the touning
Super! Any car turns into a Bentley))) fills the entire ceiling of seven local Volkswagen Cuddy))) when it's hot, it's very good!
Product identical to the photo of the offer I recommend it arrived on time very well it is of excellent quality and material I recommend this store very nice.
It’s soo cute! Thanks store, for extra items
Cool in principle
The red color is very beautiful or the blue color is very bad and the lighting is weak Thank you for shipping speed 15 days beautiful Shi
Pas mal
All as stated. Prikolyukha)) I drove mail, a month. In appearance qualitatively
The lighting is the same as described, very textured, very good.
Very nice little projector and was shipped fast. Thank you
Очень красиво, яркая, качественна
i love it! Thank you
Shines color purple, I like it. Seller Thank you
Perfect for car but expected to change the mods on it own, but after all fast delivery and just as in the description!
Thank you Sir the store. I recommend it.
Speed of delivery pleased-for 13 days took in the mail, norms toy for children
ну так сказать прикольная хреньесть возможность менять картинку но надо верхний чясть врощять !!! а так по сути обычный лазерный луч !!!! доставка просто супер 2 недели
It's okay
Приехал в Украину быстро, за две недели! Прикольная штучка, можно полключать от powerbank на природе вечером например или дома для атмосферы. Правда площадь огоньков небольшая, на весь потолок не хватит. Фото сделано при дневном свете
Laser received with success, Fast shipping Operation OK Thank you
I use it on my ceiling and it’s so soothing. I love it!
It came in perfect order, it came quickly, it shines well, the flexible wire can be made and smaller.
looks very good. kids love it. thanks store. fast shipping and delivery
received this today. plugged it in my pc usb and it works! will try it again tonight when the lights are off.
fast delivery. good quality. i was just hoping for the light to be stronger. but cant complain as the price wasn't too high.
Thanks
не очікував просто мега бомба. для нічничка в кімнато неймовірно круто.
Interesting thing, the diameter of the glow is not big, for me, the price is overstated, took for 178 rubles. the goods came quickly
Exactly as expected, delivery 3 weeks. I recommend the store.
In the wheelbarrow cool) you can make a mini romance for the girl)
Cool thing, I recommend! Creates a good holiday atmosphere in the car!
Super cool but not powerful due to everything but still great
Beautiful lighting
Very good quality laser
All OK!
All as in the description, in the RB came quickly, not very bright as I would like
Amazing, better than expected, I didn't have much s expectations but it's good quality, it's not bad plastic and the head is metal, it's powerful, it serves up to the roof of the house and arrived much sooner than expected, I would buy it back
All ok, fast delivery, good product, 100% recommended.
Thing!
The store is excellent, arrived on time, slightly scratched, but not serious, and the gloss is good, especially at night. A nice thing for your mood. Thank you
It was delivered quickly and accurately. I'll use it well.Thank you.
As in description
The goods came quickly without complaints store handsome
Ok. I'm in good shape. I liked it.
excelente
Muy buena calidad..
Thank you. Arrived safely. Aprox 20 days delivery to Canada. Lights worked when plugged in. Will take photo when it’s darker to show.
Great stuff. The photo is not visible. But visually very cool.
As expected. Thanks Seller
All norms
Top better than I expected and very fast
Works great, it's bright and sharp. Shipping took more than a month. I recommend this product
That's great!
Cool toy night light. The pattern changes by turning the lens. The dispersion angle is too small for the auto salon. On the ceiling just right.
Shipping fast and bad not high price wear'm
Good product though I was told that kind of light in the long run damages the View
26.10. заказала 6 декабря забрала .г.Экибастуз РК.
Excellent bright light, beautiful patterns make when turning "light bulbs". Unlike blue, this red is bright and clear, another red would buy
just as mentioned works well and looks good too on roof! sometimes light may come to your face which you have to adjust it. not suitable for (spread enough for room ! works with random mobile phone charging ports. didn't work for my Baseus power bank(automatically turn off) recommend it
All as in the description of the goods, for a good view you need darkness. It seems to me that the room is better to shine from a distance of 4 meters, combining the pattern, then it turns out bright and unusual, like uniform balls. In the car did not try, there will probably be a holiday. Thank you
Beautiful projection. At home on the ceiling looks chic, but the entire ceiling is not enough. All the same for the car rather. To choose the chaotic and ordered location of the points. But there is a feeling that the eyes get tired of the frequency of light.