SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s perfect and it came in sooooo fast!
I received after 21 mins and no damage at all but I will open the box later on today and thank you for helping me with customized my favorite costumes. I appreciate you a whole lot and I keep them forever from now on.
Beautiful and perfect
Buy for a man lol in XXXL The suit is elastic but not at the "puddings" on the stomach, arms and shoulder. So it stuck a little at this level Otherwise he's good. I received it in 3 weeks
Very surprised by the quality and feel of the suit. Fits very well, but definitely a bit short in the back. Some of the seams did come apart by the end of the night, but it was minor and easily fixed. Overall impressed
it just arrived today and i immediately put it on. it is so gorgeous and fits perfectly! i dont have a wig to go with yet but im so happy with it! my only “complaints” would be that the top is pretty see through and the skirt is very short, but for me thats not a huge problem. it arrived in around 11 days
The stitching amazing, fabric very comfortable and gloves are great, I’m 176 cm and I took theXL ymy only complaint is that The waist area is too wide for me and the skirt is a Little short but what can you do haha anyway great cosplay!
Bought the costume for my GF: she is very pleased, because it looks beautiful, exactly as advertised. The retailer is very pleasant and communicative, package arrived in 2-3 weeks despite the whole virus situation.
its perfect
Perfect!
The suit is great. Of the minuses: Gloves are very large, on the hands ugly go folds The costume is not a body, but as a dress, it is worn over the head In the rest-no claim, but a lot of delight. Very high quality, beautiful, neat, thoughtful. The best emotions, very nice to wear and wear. Be prepared for the fact that the skirt is very short, but it's canonical Diadem is very comfortable, does not press on the head The store himself wrote to specify whether I chose the size correctly, which is very nice. Sent quite quickly, from the moment of order to getting a little more than 2 weeks
Very beautiful and good quality am simply love, worth every sentavo serious, just took to send me but the store is a love and talked to me, xecou my number in chat and all. Can trust the cosplay is perfect, certainly here again.