SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality and decent accessories for this price! Recommend!
It's beautiful, I'm perfect the size M of very good quality
I often size m, but the store advised L, because they have little dresses. I did. I advise you to choose by parameters. Quality and packing are excellent
Wonderful costume! Very high quality and fully corresponds to the description
Of all the things that were on AliExpress, perhaps it's the best suit. In my Russian 46, the store said to take 2XL. The seller was in touch and tried to help. It looks good, but for me-the skirt is a little short, and the Golfs are too tight, so I'll probably take boots. Material stretch, not bad. Tried on the costume without ironing.
It‘s perfect, very good quality. The shop is so friendly and helps you if you have questions.
Wayyy better quality then I was expecting especially for the hair accessories
The materials are of exelent quality and are better q in the photos! The ties are made of a tough material q retains its shape no matter what. The skirt has three layers, including a maya as a tutu to give the skirt volume. The sleeves, edges of the gloves and waist have a padded edge, which gives you relief, just like in the anime. Hair accessories are made of metal and painted, quite durable and good quality. And finally if you follow the measurements, according to the size chart, it will be accurate! I ordered an XXL. I recommend it a million.
I really love my daughters Halloween costume. Very great quality. I love the detailing of this custom made cosplay costume. The costume came exactly how it’s shown in the picture display. I am very satisfied. I received 100% customer service from the store. The seller responded very quickly and shipped my item fast to me. The costume fits my daughter perfectly! I will be ordering again very soon.
Everything is perfect! Such great quality, fast shipping, and communication with store was excellent! Thank you so much
Esta hermoso, muy bien embalado y llego mucho antes de tiempo
el traje es muy bonito, está muy bien hecho, y con un buen material, lo recomiendo :))
very pretty and good quality i am 5'4" 195lbs and got a 3xl fits perfectly
When you looking for Cosplay Sailor Moon that you don't need to continue, this cosplay is Amazing! Beautiful! I'm so happy!
What ameeeeeee AAAA csm is beautiful