SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
adorable nikkole-button-muncher gabe-sarah Sarah doll get hyped!!!
Replica, 3 + or 4- There are small jambs on painting, the eye one is very bright with a film. But remembering that the original costs 12 thousand yen, it will go. On the shelf to put and from afar to look. Z with a box-so the cardboard will lie next to the parcel, but the figure was thoroughly packed, I cut out 5 minutes from all the packages.
Hot
store sent a wrong model but made good with another shipment. it's lovely and comes well protected in a generic box. from ordering date to receiving correct item took 2 months and 2 days. seller should have use Aliexpress shipping instead of China Post which will bring your item for a tour of China. but all in all seller did make good the mistake.
Very pretty
good
Very nice product but arrived with broken arm, too bad. It's repairable.
She looks incredible for the Price, I can’t seem to get the bottom piece past her legs but I’ve decided I personally like it as it is (on) and decided not to risk possibly breaking the piece so that is something to note.
two weeks to Brazil. no tax. smaller than I thought. but ok.
Took on a review for the channel, if in the theft Packing 10/10 Painting 10/10 Shortcomings in casting: no Traces of preforms: Present Of special features: a fur blanket, full of light. The only thing that did not like these traces of moulds, but they are there where they do not fall, and is visible only at full and deep inspection. For such a price a worthy figure for any collector.
Beautiful. Arrived really quick.
Very good quality and good communication! Would buy again!
she beautiful took very long time on delivery and tracking not very accurate great product and packaging. thank you
The goods at their price, for the first time I see that so well packed-huge +.
nice
Perfect
A good figure, was intended in the photo and did not lose, there are small defects on the touch, but visually not visible :)
It was ok, for 18USD the quality is to be expected. There are some cracks near the butt area :( also some visual details are pretty bad from close view.
Quality is normal. Packing is good. I was pleased. Thank you store.
The box was crushed, but the prize arrived properly. There was evidence that the box was opened once, but I think it was probably for confirmation. This is common when importing. Also, when compared with the reviews on the net, I think the figure is genuine.
The front is generally good. It's a pity that the one-point string on the chest was broken. The back and sides of the hair are a little bad. There is also a dent on the buttocks.
Very beautiful Fast delivery and well protected No problem to report
Very beautiful Nothing to add, no galley Approval surprised by the speed of delivery
For the Brazil antilock structure there are Sarah Brown Bag fingerprint machine connect and home is no. Underwear for dye, so well without friction when peeled skinning T-shirt every time.
The figure is cool. The size is small. The topic and panties can be removed. You can see the butt on the Pope of two halves, when without clothes it is noticeable, it's the only minus.
Item as described. Very well packaged by sender so nothing got broken in transit. Thanks! XieXie!
Overall glittered in the underwear inside skin pp unpainted miss salt have long know price wear harness ㅇ ㅋ day pelvic part three is divided to precisely water dry some baby easy long harness. And write, no way I look is
quite small and the legs are glued so a bit hard to remove the underwear part.