SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's cool. It came quickly in five. Packed perfectly, the box slightly crumpled, but inside everything is ideally. Changed in a couple of minutes. There are no PS icons on the inside, but it still looks better than with white plates.
Perfect fit! Well made. Well packaged!
I put it on without problems. Looks solid.
I love them.
Top
A hook broke by putting it but it's probably my fault. I'm delighted with my order.
le top facile à monter, 2min chrono
it looks very good!
I arrive super fast in a week I had it. I arrive 12 days before the date I put. Very good shopping. Everything perfect and well protected
Perfect product. Easy to install. Looks much nicer than the original white plates.
Panels are excellent, quality, installed. Looks very cool! Delivery to the mosquito-16 days, I was surprised, but the parcel home today brought the courier!
tutto perfetto buon imballaggio pacco molte grazie al venditore
Great product Quality Excellent
For a week in Moscow. Replaced in five minutes. Looks like shit. Recommend. Add to your friends. Maxim Andreev.
Look's good and fit's well! Black is better color for PS5! THX and recommend!
The store-well done, sent the order quickly (within 1-2 days), the order reached Kiev delivery SF eParcel in less than 2 weeks. The product itself (black side plates aka Sex lips) of excellent quality, pleasant to the touch and moderately branded. With the installation, I had to scratch the turnip and play for 10 minutes (I did not want to break the original "lips"), but the result exceeded my expectations-the console of If you and dual sense Black-this is at all one love. I strongly recommend both the goods and the seller!
top demais
Very good quality
Very good quality plastic, although a little different from the original, delivery to London somewhere 3 weeks.
Just received my PlayStation 5 side plates. The plates are made out of hard plastic and looks very nice. I ordered the matt black plates. Installing was very simple. 10/10 would recommend.
It took a bit too long to arrive yet it got to me in perfect condition looks really good too
Perfect fitting and nice detail. Only shame is that there is no PS logo on the plate like the original
Perfectly fits the ps5. Dell purchase content. Unique flaw lacks the carved logo on the left side
Perfect fit. I spray painted mine to make them more custom
Great product, good quality! My Ps5 is finally beautiful!
It came perfectly.
Everything is fine, they got up perfectly
Very good product
Very good cover recommend to everyone
Shipping fast four. Products are safely well Det. Ps5 fits well with four.
I just regret the absence of the PlayStation logo for a question of law, otherwise it's perfect nothing to complain about.
Everything is cool, it's insulting only that there is no hole under the logo.
Arrived very well packed and fit perfectly. Material excellent quality
Top material, like the original. Was perfect and received less than 20 days. Was beautiful!
Why spend the money on Dbrand...
Great quality, super fast shipping (two weeks to europe). Great store!!
Impeccable!! Fast shipping!!
Good product, good shipping. Recommend
Great material, left the PS5 very beautiful all in black.
Fast shipping, good quality product. Very satisfied with the purchase
Very simple editing. Delivered well protected and with a mode of installation. Thank you very much
At the top the plates are of good quality
Before St. Petersburg for 2 weeks. Just a minute! Generally high.
Looks fine easy self confirm
Very good workmanship fast shipping in well secured parcel consistent description recommend
Fits perfectly and looks like, like Sony it would of beginning to make shall! Thanks to the manufacturer that he makes this possible!
Great product I recommend eyes closed I wanted my ps5 in black and with these plates I managed to have it I added two sticker as the official and it's perfect
Very pleasantly surprised! Top She has the beast mouth.
Fits Super! Beautiful color! Delivery was in a week at me!
Perfect fit. Quality is good. Recommend
Very good cases for PS5, good quality and finishes, also come very well protected for no harm, highly recommended to give your PS5 another look
It's amazing, very good quality price, the truth I was impressed, I love it. Here I leave some pictures for you to see how good it is. Recommend 100% A ++++
100% happy, very good quality :)
Wow! Very fast delivery, not Time's days. Very good packing. Fits snugly and looks very good! Thank you
Perfect in black
Product arrived very fast before the date, product quality ad.
The dimensions are perfect, too bad there is not a bright black choice, I had to repaint it myself.
muito bom
A little trouble to fix compared to the original but once in place impeccable
качество отличноео, подходит полностью, пластик качественный, доволен на 100%, рекомендую)
Very nice and cute
It's perfect.
With... !! Please don't buy. Material or finish wholesale genuine and over 99% to match. Nicer. Wow! Don't hesitate to buy it. The material and finishing process also match more than 99% of the genuine product. Sounds perfect.
Perfect fit and great look! Decal /sticker made it myself, the finishing touch!
Excellent!
Replacement very good quality, fit as original, recommended!
Beautiful plates! 100% as pictured, matt black for the disk version. Packaging was also very sturdy, so no damage. It came with clear instruction how to remove current plates and then install these.
This is something!! Above expectations!
Fast shipping, easy to mount, perfect fit. It would stretch the logo but for the price, great
Product Announcement Great workmanship and perfect fittings. Recommend. Fast shipping.
Fantastic material
Console in koncu wyglada swietnie :D
Very high quality panels, definitely recommend, live better even
Not exactly the same quality, but it’s OK.
Product not excellent.
The blue colour looks fantastic compared to the original white plates. While the quality of the plates isn't as high as the Sony made ones, they're a decent imitation. One room for improvement is the disc drive cutout which has a some injection moulding seams viable. My item arrived with a ding on the top corner of one of the plates but otherwise exactly as expected. well recommended for the price
Product as good as the original!
perfect
Excellent replaceable panels, made soundly!
Very good quality. It looks better in black colour.