SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Swords arrived in a timely matter and in good condition
They are perfect but I received them 2 weeks late...
Delivery took 10 Days to Poland. Swords are in great condition. I really recommend the store :)
calidad precio excelente
Really nice
Way Better than what I expected, came early And I recommend a lot
The green sword lasted just for few minutes in the kids hands and the top and left and right wings got broken very fast. The black sword seems better build quality though..
A+++
Best service and best quality.
Excellent Product
Una de las mejores compras que he hecho por AliExpress, las espadas mejor de lo que esperaba. Super bien protegidas y embaladas. y encima el vendedor tuvo un pequeño detalle. Muchas gracias. 10/10!!
Great quality products, the store responds quickly and still came gift keychain
la espada es de buena calidad para el precio que tiene. el paquete llego en buen estado y bastante protegido.
Fast delivery and product OK. Recommend.
Good quality.
Good swords looks nice on the wall
Il venditore è stato molto gentile. Ha inviato anche un omaggio, ma la spada si sgretola e purtroppo non mantiene il colore. Mi dispiace molto
Заказ оформлен 16 июня, прибыл 6 августа. Ручка одного меча сломана, кончик помят несмотря на то, что был упакован в картон и пленку. Краска держится слабо, облазит даже при касании об одежду (ребенок засунул меч в петлю для ремня на джинсах - с лезвия меча краска слезла)... В целом товар соответствует, ребёнок доволен
Great item and service!
Great
Le spade sono arrivate in perfette condizioni. La comunicazione con il venditore immediata e chiara, articolo conforme alla descrizione.
llego muy rápido exelente calidad y las espadas son iguales a las fotos quede muy satisfecho
Very nice quality! Thank you my son loves it!
Product came fast and they look fantastic
es lo que presentan y es lo entregado
very good quality, very happy :)
Меч приехал, всё отлично. Своих денег он точно стоит, вот только я думаю почта немного попортила меч, края стёрлись.
Bellissime in gomma rigida. Forse puzzano un po' di colla quindi da non tenere in camera da letto ma come vestito di carnevale o altro vanno benissimo.
good
Perfect, better than I expected, I recommend 100 to the store
Excelente atencion y disposicion. el pedido es tal y como se describe. Muy amable los vendedores y con atencion en todo sentido! Recomendable 100% Muchas Gracias!
Not arrived on time.
I'm very satisfied + Are verametne satisfied product.
Those are good replicas, they arrived earlier than the expected. Nothing else to say, thanks for the shipping
The sword for its price is chic.) It is well felt in the hand and strong enough. The store as a gift put the keychain with Captain America shield and hair band with metal color heart, very nice. I will order from this seller further.
Thank for great support
These are better left for cosplaying than actual play. A couple of clashes between my kids and the tips broke and the paint transferred.
a mi hijo le han encantado. buena calidad !
Товар очень хороший, продавец бомба всем советую
Product as the picture
amazing i love it
The son is happy. Got what he wanted
Son una preciosidad, perfectas para cosplay pues son blanditas pero muy dificil de romper, compra recomendada al 100%
спасибо за товар
produit de bonne qualité, envoi rapide, bien emballé
Спасибо огромное!!! Доставка супер быстрая, 16 оформила - 24 получила. Ребёнок доволен и мечом и что долго не ждал.
The swords are really pretty but they could be bigger thats why i only give 4 stars instead of 5
Top fast shipping... thank you very much
I arrive fast, very well packaged, bought them for gift for my son and loved them, they don't weigh much and will put them in their bedroom as decoration.
All right, the goods arrived, the baby is doolous
They are amazingggg♡♡ They look a little on the shorter size and the point of the blade is not perfect... but its just so awesome and looks very good that I don't mind at all. I had a text saying it cancelled.... but it ended up at my doorstep today^^ Thank you so much. I love it♡
VVO harashho Mechi Ochen kajosheli S
Perfecto, tienen un diseño muy real y con un peso aceptable.
Excellent product, super quick delivery
El producto tuvo problemas en su envío y no llegó, pero el reembolso fue rápido
They're very cool and they're light <3
Igual que la foto, buena calidad
lo único malo es que se retrasó, pero mereció la pena, gracias vendedor.
very very fast delivery. Awesome. Looks like on the picture. Thx.
very nice, good quality, worth the buy
The order was canceled, there was a quarantine, the goods did not come. Money returned quickly
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