SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified Buyer
Fast and excellent
On the stickers you can pull them without lubrication, and after safely from wear to play something.
цена = качество
Fire
Buena calidad de la gomas 10/10 recomendado
Пришли 4 штуки. Хотел отдельно заказать на Xb One, но в нятжечку подошли. Немного маловаты, но не слетают. На Xb 360 как влитые!
Lining norms, but, I do not know how on regular analogs will sit, and on Chinese these pads eat in a circle, but I think in the game it will not hurt.
норм, на speedlink xeox налезли и довольно неплохо смотрятся.
Very good, nice touch
Super
It's all here. Thank you to the store for speed :-)
Perfectly Fit very comfortable only minus long delivery
Very good product
Fits nice and snug
Exact as stated very functional
подходит хорошо на все гейпады, но на свич не подошли слишком большие
Все отлично, пришло как на фото
They're a little loose, but fine, they're soft.
Product as described, good grip, good price. Highly recommend the store!
How do I be lazy to write a review per piece for 40 rubles... In short, everything is normal 10 days delivery to the area
On such a product it is difficult to write something, for recall. I can mark what's on the gamads from the PlayStation, I can not say that about the GamePad from Xbox.
Everything came very quickly!
Очень, ну прям о-очень большие. Резина твёрдая, а нижняя часть, что призвана обхватывать шляпку стика - тонкая и мягкая, отверстие для стика большое. На стиках не держатся вообще. Те, что чёрные с пупырышками по всей площади и с цветной каймой получше будут, кто это читайте - заказывайте лучше их.
Great caps! They are bigger than I thought. Thank you for good deal.
We drove a little more than a month. Thank you for delivering to the mailbox! A light option glows in the dark. Probably, they sit best on PS-gamepad, but I do not have such. On the X360 sit tightly, but as if a little too small, and for nunchakov and the classic of the Wii controller are slightly too big-sit freely.
Excellent, but delivery of the month 4.
Excellent pads, I spend not the first set, universal.
Отлично спасибо. Шло без отслеживания, два месяца.
The goods came in 22 days, attached tightly in the kit 4 jokes (it's logical that if you often play are washed quickly) put on the GamePad from Xbox 360
To Armenia came very quickly in 2 weeks Very happy with the purchase
The gray ones came. Black ordered ..
perfect fit on 8bitdo sn30
Comodes and variables
Delivery three weeks. Packed well. The quality is excellent. On my GamePad-the GamePad did not stand tightly that I did not like. In part, this is due to their shape-concave under the finger does not allow you to fit tightly to the surface of the stick + hole under the stick more. .. Everything that is said refers to their installation on the GamePad! The very quality of the product is excellent!!!
They took a while to get there but they're excellent, they look great and they're comfortable.
Excellent sit
Крутые накладки на стики рекомендую
very good!!!
Excellent product meets description, recommended
Product such as description, arrived quickly to Mexico, around three weeks, fits perfectly in Xbox control, recommended product
Very nice product and price..
Quality is excellent
Approached perfectly)
Four units are coming. They are quite non-slip and adapt very well to movement. Their touch is nice and they are very easy to put on, but they don't come out easily. I 've tried it on Stadia and another one without a mark and both fit perfectly.
Cloths dress up on their native pads! To RB very quickly, the quality is excellent!
Fast Delivery (2 weeks in Mo), feels-pleasant to the touch, we will test. There is no smell, the price is quality is normal. Recommend
If your controller like mine (it has no more silicone in the joysticks), you should probably glue it since it will slip at times
I got super fast the grips, they fit perfectly into my xbox one control, highly recommended the store✌️✌️✌️
Well received
Great stuff. Recommend.
They are very pretty and cover well. The estimated time is accurate
Very good quality, holds very well
The pads are cool. Do not slip.
Super!!!
The goods ordered 30.07.21G came 20.09.21G of the tic came in excellent condition without damage thanks to the store))
Заказывал чёрные, пришли серые
Variety quality
Buena calidad, queda perfecto en controles originales y alternativos. Se demoró 1 mes en llegar (2 semanas a chile)
I liked them. They're good quality.
In Belarus 15 days. Description corresponds. Approached the new last X box. The baby is happy.
Comfortable caps, came up perfectly. We came to Moscow in 7 days.
Excellent nozzles sat tight, fingers comfortable, I recommend the store also recommend
They arrived fast
Quality is good especially for its price
It came fast and it's just as described in the images
Good product
Looks pretty good! Pretty colour too :)
I arrive in 3 weeks, much sooner than expected.
Got a second time, perfect fit to DualShock 4 and dualsense. Soft. Recommend
Excellent I highly recommend.
A very soft texture and good quality
Its perfect for PS4 controller, but a little big just a little for Xbox one pads
It's all normal. As family approached.
очень хорошее качество, мягкие.
In perfect condition and fit great
Quality is good, but I 've been selling for ages
Very good pads. Approached the PS3 and Xbox360. Seller Thank you
In the package of their 4 pieces, I one already put on the stick, came perfectly on the controller from the Box 360
БОМБА! гамать на стиках, стало удобнее!!!