SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute! And very stretchy material. Fits perfectly fine. And also the clear straps came together with costume not like other reviews said. Very satisfied :) can’t wait for the Halloween this year! Thank you so much.
Costume is amazing, just like the pictures! I used my own bunny ears ( dollar tree) instead of the ones in the package. I bought my own tights since I am thicker in the bottom . Great fit! I got a size L due to my hips and it sits on my nice and snug . Stretchy material <3
It came in earlier that I expected! I’m so happy with the order :))
I CANNOT STRESS THIS ENOUGH! BUY IT. Like giiiiirl, im in love. If you coming in more colors then baby sign me up because it hugs my waist like the goddess I am.
Shipped fast, love the product but tights seemed pretty small but it wasn’t a problem. Cuffs are pretty big though so they’ll slide but other than that it makes for a great cosplay. (◕ᴗ◕✿)
Fits perfectly and looks amazing. The quality was better than I expected. I ordered it September 18. And received it October 22. So it took 1 month and 4 days for it to arrive here in Scandinavia
I couldn’t put on the bow for the life of me but everything came perfectly. Everything was good quality no complaints. Just my ears kept falling down and the headband doesn’t fit my head right. I love it :)
Shipped fast , good cosplay, high quality . Looks tiny but is very stretchy
Overall good costume. However it did not come with the clear straps. Ordered a size small as 5’0 106 lbs and it fits nicely. Costume came in about a week from when I ordered it.
it’s exactly how i pictured it! it was true to size, and it came way earlier than expected, I LOVE IT SM I DEFINITELY RECOMMEND BUYING THIS COSPLAY!!
The quality is really good, really liked the product!
That's fire !!!! Love it. I didn't expect such a great quality thank you very much :3
it’s very cute and came very fast!!! didn’t come with the clear straps though so i’m going to order some off of amazon
The tights were too thin that it broke to easily but it was all there and was perfect
Omg I did not expect this to fit me so well! I am 5”1’ and weigh about 178 lbs and I’m pretty much on the thick side but this cosplay fits me really well!
me gustó mucho, fue un problema la entrega por la pandemia, pero me gustó y estoy satisfecha, el vendedor fue muy atento, el único problema que tengo fue con el tamaño de las medias, pero se puede adaptar
Arrived within reasonable time (around 45 days), product is as expected and looks great. Seller was also very nice and wrote that the package's price is 5$ in order to bypass extra customs fees for the buyer.
The costume is really comfortable and is exactly as in the photos. I was scared it would be too small but it fits perfectly! it came really fast too. The only thing that bothers me, is that the ears could be fixed better in the head band. But other than that I totally recommend it
It's really nice, the fabric is good and brings everything you say, I get there sooner.
This is amazing! I am a acup 5’1’’ and the measurements were accurate! Very good quail it’s and very quick shipping that it came before AliExpress even said it was shipped lol! ears could be better keeps falling
very nice
This is super cute, I’m so happy with my purchase!! The tights were very thin and the seams to be revealing when the bodysuit is on and I’m not the biggest fan of that look >_< Other than that, it’s wonderful! I highly recommend it ^__^ Came quickly too w/ express shipping!
Loved it everything fit great I’m 5”2 127 pounds and I got a small
cute
Perfect, looks great on me.
Be delighted with the suit! The fabric is nice and if you stretch a lot in case you have nice curves. It came quickly to my address! I'm glad. Thank you!
Very nice, perfect fit and excellent for the price, I arrive very fast to Mexico
Pretty good for the price. Fits to the size chart. The lil puff tail is really soft and cute; collar, cuffs and bow are good. It will ride waaay up into your bum unless you wear full stockings with it.The back zipper, ears and included clear straps arent very good; the zipper is a real pain to do up alone and the ears aren't actually stuck onto the headband, they just sit there, poorly attached. Otherwise, a fun little outfit.
I love it!!!! Took a few weeks but it came! I see others didn’t come with straps but mine did. The tights are a bit fragile, I bent down to pick something up and it ripped in the butt area, good the the body suit covers the rip lol. I suggest buying another pair of tights for back up or just in general. :)
Guys if you’re thinking about getting this? GET IT!!! It’s such a cute suit and it fits so well. The accessories came in perfect condition with the suit. I bought it around the start of October and got it on the 13th. The only thing negative about this suit is probably the bottoms of it? It’s kinda of loose for me but considering I’m an XS it was to be expected. Again you guys should seriously buy this!!!
IT CAME IN SO FAST AND ITS SUPER CUTE!!! The only bad thing I’d say was the stocking but WHO CARES the rest is perfect and fits so right
Fantastic cosplay, the material was a little stretchier than expected. I was glad they included the clear straps because it made the bodysuit sit better on me!
I look super good and it has good fabric
'Ve me the cosplay in XL ordered, as it arrived I thought it will be too small. After I it but tried on have, it has super fit. Super great quality but of role cosplay expect I also nothing else. Fast shipping and was also faster because as intended.
great!
This outfit is so cute & it fits so well! I was missing clear straps to hold up the chest but it works just fine without (: absolutely love it
I love him too much, thank you!
It arrived incomplement but remains very pretty
It’s a little big on me (I’m 130cm and 88lb) but it’s really great quality! I love it!