SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
even a A 5xl, free people size Is To worked physical fitness
Very beautiful, nice quality, flawless!!!
Arrived in less than 1 month! Loved!
Very good sweater!
Really great T shirt some errorino print but nothing serious
Long in coming, more than the date of delivery But worth the wait, very quality nice and Design
Very happy, UNDERSHIRT is as imagined and as swatch pictured :)
Was a fair bit, should have caught 1 bigger, but the matter is good and like the the photo, enjoyed.
It is a little too big, it’s clearly a sport tee, not cotton, but it’s well made and it looks strong, I haven’t tried washing it, I hope everything goes fine. The tracking was very good and it came pretty fast in Italy. Thank you.
The dough T-shirt was similar to the coming shvidko, yakіst vідмин all recommend
Hello As the item looks so appealing online . I should have order a bigger size! The shirt is an awesome item. The size is quite tight. Thank You
The colors look really good! It is a really nice t-shirt! love it. The order came really fast too :)
Product quality and very beautiful, fast delivery. (M)
Pretty fast and good furniture product.
This nicely But keep watch out with the carvings that It is Chinese sizing XD
Spainish The Jersey is the same as the picture. I Ordered 4xl (for gift) Like a L or XL normal or jacket. Not is Cotton's, like a kind of nylon fiber, however, is made of quality nice. The store was gentle and the product arrived incredibly fast, I am more than satisfied, and certainly the price worth. Recommend. English The shirt is just like the picture. I bought to 4XL (as at present) and seems like a normal or American L/XL. Is not made of cotton, is more like nylon fiber, however, is a good quality material. The seller was gentle and the shipping was incredibly fast (2 weeks), i'm more than satisfied and certainly, the price is worth it. I highly recommend.
the shirt is a bit weird fitting on te sleeves, but its well made, its the type of Sportclothing material
Nice product! Good for the price, it's kind of breathable fabric, not spandex. Loved it.
Very good furniture material and color. I loved
I got mine VERY quickly, even that in from México and always i have to wait for 2 months. I got my tee in 3 weeks.
Incredible product stay cool
I'm XL on Mexican/USED .. so I ordered to 3XL and it fits weel but not loose. Take their precautions if they are very large, ocuparia be 4xl for stay loose.
Good product, arriving ahead of schedule.
Beautiful and slim, for days SUMMER
Actually arrived yesterday but I wanted to wear it to the gym to try out for one day first. The material is great, definitely suitable for working out and is very cooling to wear! Very happy with it!
Very good product good fabric and color tone are very strong, totally recommended
Excellent and in record time!
Amazing Shirt, but it turns out smaller ;>
Perfect, just like in picture
So sit perfectly, it is OK, but when starting to stretch, the T-shirt slightly in size. I have a T-shirt with the size and they sit and stretch properly, it's probably because of quality, it is more like sports, so we need to take one size larger
Excellent delivery time… Very THIN But good
Not in a hurry to recall, wanted to test the product in. Very soft fabric, printed pattern good, not spread out, resistance to washing) Very high quality, thank you very much!!!
the shirt is kinda small for an XXXL but I blame the fact I have a big bust. Material is like any sporting clothing really nice good quality.
Great T shirt. Feared that the color is too bright, but no, it came out exactly, as in the anime. The body feel very nice. Went outside in the heat, this shirt it almost feels. Drive very fast. 14 Jul sent, arrived 27. Suggest items and store. Happy elephant