SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect
my size is European M I had to buy the XL size because the first one (M) was too little (like XS)
a bit tight on the shoulders but its a great shirt non the less!
Sastisfecho with the purchase. Good stuff. Arrived earlier than planned.
Warm. I like it.
A little tight and fair, But once stall, not feel tight. Raised Floor use L-XL and had to ask XXL.
Very good quality. If your usual size is baggy to order one more size, if your usual workshop is tight to order 2 more workshop.
Great quality !
Received very quickly, unfortunately I n'ai no took the time to check the dimensions on grid j'en ai so re commissioned a. I you strongly Board take size above.
XXL looks only L
Good product, but take in any case 2 more sizes. The size L goes for my 14year old son.
A little close to the chest
Excellent, thank you. Second time I buy. Totally satisfied.
very nice, but it fits really small
The carvings too small nab Large Size
nice qality and fast shiping. im 179cm and 80kg my size m but i ordered L so very slim fit but not bad. next time ordering xl.
Arrived in 16 days, 1 month earlier than estimated time! Thank you! Quality is good(not the best), very comfy and cozy. I've read comments before ordering and ordered 2 sizes UP. I wear L and ordered XXL. I was warried, but it fits perfectly :) Even aaa liiiitle bit tight in chest area.
I love it but its way too small.
On size 42-44 ordered M. well... right up there. Arrived very quickly to Moscow. days 14
Wonderful jacket. Medium-sized girl Height 162 take size L. Fit perfectly. Shipping in Belarus To 22 days.
This is pretty disappointing, but whatever. My normal size in American size is medium, so I ordered a large. After hand washing with cold water and trying it on... I can't put it on... its too tight. Make sure to order AT LEAST 2 sizes up if you're American, preferably 3-4. The shirt itself looks alright, but the front text isn't matte, it's glittery.
The FERPA is beautiful, I took the following measurements schema, but once arrived was small
Beautiful product! Highly recommend!
I'm 167 cm with 87 kg and strongly built through training, XL fits more is good but at the Axeln slightly tight, the Sweater is beautifully finished and also very comfortable
Good product, fit as well
Very quality nice, fabric very soft and plump. Sticker a little worst, But yet well great.
I have really skinny arms and I'm an xs/s in american size and got a medium and it fit perfectly and a small bit baggy like how i preferred. The words on the hoodie are gold not yellow which is cool