SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hokagestorez (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of hokagestorez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Verified Buyer
Ok ok 24 in 1 card case with Logo for Nintendo Switch, portable storage box for NS Switch Lite, hard protective case 24 in 1 card case with Logo for Nintendo Switch, portable storage box for NS Switch Lite, hard protective case
Practical, small case for traveling with your Nintendo Switch. Pocket size is easy to handle and carry... Delivery was fast and accurate... Thanks to the store!
arrived fast, and well packaged. happy with service. items are good quality and meet my expectations.
Great little box for nintendo cards. They don’t fly around anymore, are well organised easy to find.
Perfect!
Long lasted for it before I box received had. I think it took so long in Netherlands, because it was getting long customs cleared. The box looks nicely out. Thus I can for the day arrive.
Fast shipping and it cames very well protected, with bubble paper.
Not bad, but I would like a bit easier removal of cards. A bit tight
Very useful, product if we have for Nintendo Switch lot games. Recommend
Super conforme
It took very little to get to Spain, the product has very good quality, very recommended
Fast shipping and as described
Actually much better quality than I expected. very happy
Excellent product and excellent store I recommend it to 110%
good
Excellent product, although this time it takes a long time to arrive.
It arrived quite early and in very good condition. It's perfect.
Game Card case according to description, good quality
Gut
It's taken too little to get there, it's got 23 holes to save games and one to save two memory cards, it's super good for the price, plastic is good quality,
Good quality product.
Very good. Exactly what I wanted.
Good material, Cartridges fit perfect
correspondant parfaitement à la description
Reçu très rapidement très contente pour ranger les jeux de Switch au top merci
It's pretty pretty and the cartridges are well kept.
All right, very happy with the product.
Perfect! Protects very well and is very practical! Thank you
Same as in the photo and at a good price
All OK!
Perfect fast sends recommend
Very good, games are a little difficult to get back out but works great
Perfect for storing switch games if you take up space. It is a recommended purchase.
Impeccable, everything I needed. Thank you.
Well thought. The plastic is however a little hard
Beautiful my son was contentissimo
Très pratique, identique à la photo
We loved the product We have already put all the games close great fit perfect and everything is in perfect condition so I love it! When I need another one I'll ask for it
I order the second case-very satisfied. With the shipment, there were no problems except for the long "hanging" of the track in the customs area without changing the status-almost 2 weeks. Then suddenly and already in our communication department. But there are no questions to the store in this case.
Perfect! Fast shipping (14 days) and good packing. I'm so glad. I can save my games and take them when I travel. I recommend it.
love it. quick shipping too
Great for nintendo switch cartridges, it goes great and fit many
Excellent quality and agility at reception.
Logo print is good quality, I recommend!
The article is really described, with good quality and brings 1 space to save micro SD. I found it very good size and the logo well printed.
impeccable
Very beautiful
It is identical to the publication and very good quality :)
Excellent store, exact item to the description
wird sich mein bruder freuen wie auf dem bild
Very nice and quality, it is accurate in your subscription and quality.
Very good! Perfectly suited to switch game cards. You can also store 2 memory cards.
Received my order within a month. Accurate description and good quality for what you pay.
All OK good box for Nintendo games thanks
Perfect for switch games, received quickly in less than 3 weeks
The product corresponds to the notice, store recommended
I arrive before the date very good product
I'm early. All bn
It looks good quality plastic. I'll buy more to give away
Good product Good price Well packed Quick sended with aliexpress saver shipping method Seller Recommended !!
perfect, high quality!!!
Very good for storing switch games
Great storage for Switch games!
Conform to the description, fast and neat delivery, my son is delighted
All right, inside is book type and games look great
Fits game cards good. Good quality case. Happy with my purchase.
No es para tirar cohetes de alegría, pero caben muchos juegos, de forma tosca sin silicona en los huecos. Es simplemente Práctico, envío bastante rápido
produto de acordo com as especificações, entrega rápida e bom comunicação.
Great practice. My wife has put her little Amiibo cards in it, it's very good just the right size! I recommend
impeccable
Article according to the description, I am satisfied with my purchase.
It's great. Exactly what I wanted. Good quality. Good price. I recommend it.
Cool little box for my girl to put her games into. Alternate option of having to have the game cases out all the time. Thank you!
It came well! I am told on time every time I get the products, perfect to have all the games in one place and well ordered, thanks to the store! Recommended.
It's beautiful I loved it, it has very good quality and the color is equal to the photo take 33 days to reach Canary Islands. My happy daughter and I happy with the purchase recommend the Tienda.
Complies with the description delighted of my purchase
Excelente producto me gusto mucho es muy compacto, ideal para transportarlo
contente de ma commande
Super ! Envoi rapide ! merci